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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 602
Experience:  Computer Software Support specialist for more that 10 years
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New Thinkcenter M93P, right out of the box. First I loaded

Customer Question

New Thinkcenter M93P, right out of the box. First I loaded Windows 10 to replace Windows 7. This is my 4th PC to update with Windows 10. When update completed, there was a blue screen (that I had not before seen) asking for password ***** a "next" box. Entered password ***** no response When "next" was checked...no response anywhere. If I put the wrong password ***** and check "next" I get the response "wrong password". Repeated mouse-clicks on the screen cause a reboot to the same screen. Please can you provide some guidance?
Leo Abernethy***@******.*** (###) ###-####
Submitted: 1 year ago.
Category: Software
Expert:  Jess M. replied 1 year ago.

Hi Leo, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

Can you please tell me what exactly is the password ***** saying?

Or can you take a picture of the screen and attach it here when you reply? You can also upload it to http://filesXpress.com so that I can see the picture of the password *****
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Expert:  Jess M. replied 1 year ago.

Hi, please disregard the Secure Remote Assistance offer.

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