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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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I am a google play music pay subscriber - we just moved and

Customer Question

I am a google play music pay subscriber - we just moved and got new system routers, etc.
I fine I must re-establish my connection to GMP via Sonos - it doesn't seem to recognize my established email address, and my password.
On the help area, it asks me for the month and year I signed up - I forget that ! If I had to guess, I would say maybe 8 or 10 months ago.
Can you help ?
My phone number is ********** (in Vancouver BC).
Thank you - Gordon Caulder
Submitted: 1 year ago.
Category: Software
Expert:  Jason Jones replied 1 year ago.


I am the person that will be helping you today.

Which account is giving you the problem? Is it a Sonos account or GMP account?

I will be standing by, looking forward to your response.

Thank you,