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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 637
Experience:  Computer Software Support specialist for more that 10 years
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My norton icon has disappeared

Customer Question

my norton icon has disappeared
Submitted: 1 year ago.
Category: Software
Expert:  Mr.Med replied 1 year ago.

Hello and welcome to justanswer, my name is ***** ***** i will be assiting you today,

I'm sorry about the issue, Would you like me to set up a remote session, which will allow me to connect directly to your screen and assist you quickly with this issue?

Customer: replied 1 year ago.
Expert:  Mr.Med replied 1 year ago.

Please accept my offer then open up the following link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=c5bf954a-4c06-4e2b-9d2f-0948df5de803

Join the session, then a remote file will be downloaded.

OPEN/RUN the remote file from your downloads (press CTRL + J to open up the Downloads window).
PS - If we are not connected in five minutes, please reply back to me below.

Customer: replied 1 year ago.
I'm trying
Expert:  Mr.Med replied 1 year ago.

Ok, Thank you

Expert:  Mr.Med replied 1 year ago.

Please go to

  • C:\Program Files

  • Find Norton shortcut

  • Drag the shortcut to the desktop or any other folder.

Let me know the results

    Expert:  Mr.Med replied 1 year ago.

    Has everything worked out please?

    Customer: replied 1 year ago.
    no, don't know what going on
    Customer: replied 1 year ago.
    I need a phone number
    Expert:  Mr.Med replied 1 year ago.

    I'm sory i still cannot connect to your computer, Please let me open your question to other expe

    Thank you

    Expert:  arsufi2002 replied 1 year ago.

    Hi,

    My name is ***** ***** of the expert in computer category. I would like to assist you with your issue and would be your next active expert.

    Please let me know when you are back

    Expert:  arsufi2002 replied 1 year ago.

    Are you still there

    Expert:  arsufi2002 replied 1 year ago.

    Hello Dave,

    Are you sill having issue..

    Please respond.

    Thanks