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Chris L.
Chris L., Support Specialist
Category: Software
Satisfied Customers: 4864
Experience:  Certified Software expert with over 10 years experience.
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I renewed my Norton basic support yesterday and today I

Customer Question

I renewed my Norton basic support yesterday and today I received the message that I have not renewed.***@******.***.# *****
Submitted: 1 year ago.
Category: Software
Expert:  Chris L. replied 1 year ago.

Hello,

There may have been a billing issue or possibly account issue. I think the quickest way to get this resolved would be to contact the billing team.

Go to the link below and either click Chat Now under live chat or click view local numbers under phone support to get the number to call for your area. They will be able to look up your account into based off your prior billing information.

Here is the link: https://support.norton.com/sp/en/us/home/current/contact

Before you go please click the stars at the top of this page, 3 or more is appreciated and confirms you received my answer.

If you need more help just let me know.

Thank you,
Chris

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