How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 637
Experience:  Computer Software Support specialist for more that 10 years
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Windows 10 has just been installed on my computer and now I

Customer Question

Windows 10 has just been installed on my computer and now I can't play a CD in the CD drive or rip the CD to my library. Can you tell me how I can play a CD and rip the music to my music library?
Submitted: 1 year ago.
Category: Software
Expert:  Mr.Med replied 1 year ago.

Hello and welcome to justanswer, my name is ***** ***** i will be assisting you today,

I'm sorry about the issue, Would you like me to set up a remote session, which will allow me to connect directly to your screen and assist you better with this issue?

Customer: replied 1 year ago.
No could you explain what I need to do
Expert:  Mr.Med replied 1 year ago.

Right-click on start (the windows logo) click Control Panel, click System and Security, and then, under System, click Device Manager. In the list of hardware categories, find the CD/DVD device and then double-click on it.

Click the Driver tab, click Update Driver, and then follow the instructions.

Restart your computer and check, if the problem persists uninstall the CD/DVD by right-click the CD/DVD device then select uninstall Restart your computer and let me know the results

Thank you

Customer: replied 1 year ago.
THERE is no driver tab under cd/DVD device, just Test Corp cddvdw TS-L633F
Expert:  Mr.Med replied 1 year ago.
  • Ok, please right-click on it then choose update, restart computer and test
  • If the problem persists uninstall ''Corp cddvdw TS-L633F " restart your computer again then test
Customer: replied 1 year ago.
I HAVE UNINSTALLED IT but still can't get cd to play
Expert:  Mr.Med replied 1 year ago.

Please try one of these solutions :

Customer: replied 1 year ago.
none of these solutions work for me
Customer: replied 1 year ago.
ARE you still there?
Expert:  Mr.Med replied 1 year ago.

I'm sorry for the delay in replying, Try uninstalling the two programs (TOSHIBA Recovery Media Creator, TOSHIBA Disc Creator) if they are installed :

  1. At the START screen type "Control Panel"
  2. Select "Programs" --> "Uninstall a program"
  3. Find the two programs listed above and uninstall these applications
  4. After the application programs are uninstalled restart your computer using the Power
  5. Restart option in Windows 10
  6. When the computer power back on the CD/DVD drive should be available

Let me know the results please

Thank you

Customer: replied 1 year ago.
THOSE two programs are not installed
Expert:  Mr.Med replied 1 year ago.

Please let me open your question to other experts

Than you

Expert:  Jess M. replied 1 year ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can you please tell me the exact make and model of your computer?

Please let me know by replying to me here so that I can help you further.

Best regards,

Customer: replied 1 year ago.
HI Jess, sorry for the delay in replying. I have a Toshiba computer satellite L750. SINCE WINDOWS 10 DOWNLOADED ON MY COMPUTER I am not able to play or rip a cd. I would appreciate if you could please tell me how to do this.
Expert:  Jess M. replied 1 year ago.

Can I remotely access your computer so that I can directly check and fix the problem while you watch?

Please do these steps first:

  1. Right click on the Microsoft logo icon on the lower left corner of your computer. (That's the START button)
  2. In the context menu that opens, click on Command Prompt (Admin)
  3. In the black command window, type this command:

    sfc /scannow
  4. Note that there is a space between c and /
  5. Press Enter and allow the computer to complete the scan
  6. Then restart the computer then test the CD again
Customer: replied 1 year ago.
NO I will leave it. It's already cost me $55 and I am no closer to a solution
Expert:  Jess M. replied 1 year ago.

Thank you for writing back and I am sorry about the situation.

We guarantee our service and you can always get your deposit back if you are not satisfied.

Here is the link for procedures about refunding:

Thank you for using our service.

Best regards,