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Hi Craig! Since Microsoft officially retired Zune services last fall, they no longer provide the firmware update files you need to get this device working. Luckily, Zune had/has a pretty staunch fan base...and the files have been unofficially archived. :-)
The file you'll need depends on whether you are running a 32-bit or 64-bit version of Windows.
Download the appropriate file above and use it to update your Zune. Afterward, it should work for you!
Would you please check back in after you've given this a go just to let us know whether it worked for you? Thanks so much!
Hi Craig -- any luck with those firmware updates I posted?
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