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Jess M.
Jess M., Computer Support Specialist
Category: Software
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Experience:  Computer Software Support specialist for more that 10 years
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I am trying to download an update & when I type in my

Customer Question

I am trying to download an update & when I type in my password, it is not accepted.
How do I change my password ***** update it?
Submitted: 1 year ago.
Category: Software
Expert:  Byron replied 1 year ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me what type of update you are trying to download?

Are you using a Mac or Windows computer?

Customer: replied 1 year ago.
I do not know what type. It was a pop up on my screen when I turned on my computer this AM
Customer: replied 1 year ago.
I am using a Mac - it is a new computer and the update said I had to update Adobe so it would work on this new computer
Expert:  Byron replied 1 year ago.

I understand. I'll send your question over to the Mac experts. You'll receive an email notification when one responds. Thank you.

Expert:  Byron replied 1 year ago.

One more question: when you first set up the Mac you should have been asked to create an administrator password.

Have you tried using that to install the update?

Expert:  Byron replied 1 year ago.

Please see this from Apple:

Customer: replied 1 year ago.
Never mind. I figured it out myself. Please cancel my request and delete all charges from my Visa. I've been fussing with this problem all AM. Tried calling and then was put on this email chat. I am very dissatisfied. Sorry fellas. Just cancel all charges.

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