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Hello. My name is ***** ***** I can assist. The error that you are receiving is from the Brother Scanner Monitor utility. Do you have a Brother Scanner or Printer with a scanner built in?
It's the software the interacts with the Brother Scanner that seems to be broken. Are you still planning to use the scanner?
We'll probably need to update the software then so it can be repaired. It's always good to stay with the latest updates as well. What is the model of your Brother Scanner?
Sounds good. Let me know when you are ready.
I'm sorry. I was not on this morning. We haven't really started yet. We'll need to verify the model of the scanner and ensure that you have the latest drivers on the PC. Can you tell what the model of the scanner is?
Ok. Click on the link below to download the Windows 10 64-bit software and install it. This will ensure you have the most up to date software. You'll want to unplug the Scanner while it is installing and the plug it back in once it's done.