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I just learned that Picasa is being retired and in early

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Hi - I just learned...
Hi - I just learned that Picasa is being retired and in early June 2016 I uploaded photos from my digital camera and now cannot find them. There is a possibility that I only acquired them into Picasa. Can you advise as to how I can locate or retrieve them ? Many Thanks. Judy H
Submitted: 1 year ago.Category: Software
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Answered in 6 minutes by:
6/19/2016
Software technician: John, Software Support Specialist replied 1 year ago
John
John, Software Support Specialist
Category: Software
Satisfied Customers: 5,532
Experience: I have been in this industry for more that 7 years. I do mainly installing, configuring and troubleshooting of software issues.
Verified

Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you

Do you still have the Picasa desktop application installed in the PC?

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or any other?

Sincerely,
John

Note: - Please reply using the box below.

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Customer reply replied 1 year ago
still have Picasa on desktop and windows 10 home
is my OS
Software technician: John, Software Support Specialist replied 1 year ago

Thank you for the details

Does Picasa shows the photos uploaded previously?

John

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Customer reply replied 1 year ago
I have all my photos up to March 2016 which is the last upload
Software technician: John, Software Support Specialist replied 1 year ago

OK so in that photos upload its not showing any of the photos from digital camera that you needed?

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Customer reply replied 1 year ago
after I connected the device and uploaded and acquired the photos they appeared in Picasa and then they were copied by Picasa but I do not recall if this is the final step in the process or if there is a further step that needed to be completed. I then closed Picasa and when I have gone on today to upload more photos I could not see the last upload
Software technician: John, Software Support Specialist replied 1 year ago

The pictures you have uploaded to picasa did you erase it from your camera's memory too?

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Customer reply replied 1 year ago
sadly yes I did as I had used my son's camera and he needed to take it away with him
Software technician: John, Software Support Specialist replied 1 year ago

OK i believe you didn't click on Finish after you have selected the pictures to upload that is why it didn't get uploaded to Picasa.

Could you please go to My pictures in windows 10 and see if you can find the pictures you needed.

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Customer reply replied 1 year ago
this is the only reason I am asking for help - is there a place acquired photos reside that I can link to in order to retrieve them ????
Customer reply replied 1 year ago
I have already scoured my pictures and they are not there - this is only reasom why I am seeking expert help to find out of there is a place in Picasa or in Google that acquired photos may reside ?????????????
Software technician: John, Software Support Specialist replied 1 year ago

I don't think there is another location where its saved or you can link that to get the pictures but could you please go to google photos and login then see if its showing in there : - https://www.google.com/photos/about/

Let me know

John

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Customer reply replied 1 year ago
Had already looked there too. So having acquired photos in Picasa they do not temporarily sit anywhere ??
Software technician: John, Software Support Specialist replied 1 year ago

Sorry to say no but you can check if its stored in the temp folder in windows 10.

To access temp folder press windows key + r key that will open run box in that type %temp% and then press enter see if it shows a google picasa folder or any of the pictures.

Let me know

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Customer reply replied 1 year ago
there is a Picasa3 file but does not seem to be anything in it
Software technician: John, Software Support Specialist replied 1 year ago

Then sorry to say it may not be possible to recover it but i will open this question to other experts so that if they have any other idea to recover the pictures they will help you.

May i open this to other experts?

John

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Customer reply replied 1 year ago
Is there any cost to do this ?
Software technician: John, Software Support Specialist replied 1 year ago

No other cost to open this to other experts.

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Customer reply replied 1 year ago
ok - what happens if this line drops ? how do we connect again ?
Software technician: John, Software Support Specialist replied 1 year ago

You can always open this page from the justanswer email send to your email.I will now open this question to other experts so that they can try to help you recover the pictures.

You will be notified in your email when another expert replies and you can continue from that email.

Sincerely,

John

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Software technician: flopcat98, Consultant replied 1 year ago
flopcat98
flopcat98, Consultant
Category: Software
Satisfied Customers: 9,128
Experience: Consultant 30 years in nyc computer industry working with PC and networks banks brokerage legal etc.
Verified

There is a chance that they were stored as temp files somewhere on the computer and then deleted

this program should find them if they are still there. But the space that deleted files took up gets re used eventually. the shorter the time that it has been the more likely that you can find them. You are looking for anything with a .jpg at the end

https://www.piriform.com/recuva

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Customer reply replied 1 year ago
Tried recuva but it just seems to pull up the photos I have been scouring through over last 48 hours. I really need to know based on the Picasa App itself whether uploading and acquring the photos will have deposited them somewehere or whether I missed a vital step and they are lost now. Thoughts on this ?
Software technician: flopcat98, Consultant replied 1 year ago

Picassa can do either. You can import from a camera to the pc or to a web album.

My thoughts are that if you went directly to the web album from the camera rather than importing them to the pc and then to the web album, that it would NOT have left a copy on the pc other than maybe in a temp file.

The reason that i think that is that it would use the same exact process if you were pulling photo's from the pc to put in a web album and there would be no use to making a duplicate copy on the pc. They basically assume that you already have the pictures that you are uploading and its not really a great method to import them to the PC. Although they advertise it that way its really more of a prepare photo albums with the photos you already have than an import photo's from your camera app.

I think that i would look to the picassa end of it on why they don't have copies there. Did you maybe use a different user id when you uploaded the last batch ?

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Customer reply replied 1 year ago
That is a possibility. How do I safely open a second Picasa folder while leaving the other one untouched ?
Software technician: flopcat98, Consultant replied 1 year ago

do you mean the folder on your computer or an online album ?

this might be easier if i can log in remotely and we can work on it together.

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Customer reply replied 1 year ago
folder on my computer I guess
Software technician: flopcat98, Consultant replied 1 year ago

you should be able to just go to file / open

or even look at the pictures in the folder through windows rather than picassa

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flopcat98
flopcat98
flopcat98, Consultant
Category: Software
Satisfied Customers: 9,128
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Experience: Consultant 30 years in nyc computer industry working with PC and networks banks brokerage legal etc.

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