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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 602
Experience:  Computer Software Support specialist for more that 10 years
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My computer freezes too often and I have to restart it, then

Customer Question

My computer freezes too often and I have to restart it, then I loose everything I have on the screen
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: My computer is a Gateway and I am running on Windows 10
JA: Tell me a bit more about what's going on so he can help you best.
Customer: When I am in the middle of an acitivity, for example searching on google maps, the computer will freeze and I loose my directions
JA: Is there anything else the Computer Technician should be aware of?
Customer: Yes, My computer is just out of the repair shop; I had sent it to the repair shop for that reason, they reinstalled Windows 10 but I still have the same problem. I hope you could help me
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Software
Expert:  Dustin replied 1 year ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

Whats the full name brand and model of your computer?

Also, when the computer freezes and you have to restart it, does it show any blue screen errors or any errors on screen before or after the computer restarts?