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Jess M.
Jess M., Computer Support Specialist
Category: Software
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Experience:  Computer Software Support specialist for more that 10 years
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I have videos on my iPhone in the videos file that have been

Customer Question

I have videos on my iPhone in the videos file that have been duplicated - some three times and others four of the same video. Also I have just videos I just wanted to eliminate but the phone won't erase them. These are videos I have downloaded way back at the start of my purchase. those videos I download now I can erase! Why can"t I erase those that are duplicated and those that I want to eliminate?
Submitted: 1 year ago.
Category: Software
Expert:  Rylan Sharpe replied 1 year ago.

Hello, my name is ***** ***** I am happy to assist you. Please bare with me as I ask a few questions to see what you have tried. Are these movies that you have purchased or are these videos that you have taken with the camera?