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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Software
Satisfied Customers: 38221
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I upgraded my Photoshop when I purchased a new laptop. I had

Customer Question

I upgraded my Photoshop when I purchased a new laptop. I had not logged onto Adobe's website in a long time and I had trouble doing so, including with the email ID I used, but that's been straightened out (I thought - see below). However I did get partway into the installation to retrieve my serial number and I believe remember inserting the Redemption Code. But now when I tried to start over it won't let me insert the Redemption Code. Maybe it's because I had entered it before, but in any case, I've never received a serial number. Also a BIG problem, it shows me as logged on as "Michael". I'm not Michael and I'm very confused.
Submitted: 1 year ago.
Category: Software
Expert:  Viet - Computer Tech replied 1 year ago.


I'm sorry about the issue. Please sign in your Adobe ID account at the website below:

, then there, choose Plans & Products > View all > Products > View your products, then select your software, then you will see your serial number there.

- Reference:

Please reply at the box below to continue. Thank you.

Expert:  Viet - Computer Tech replied 1 year ago.

If there is still any issue, please let me know the model of your new laptop or if it is a Windows or Mac computer.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,