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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 615
Experience:  Computer Software Support specialist for more that 10 years
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I have adobe creative suite 2 standard I wish to load on an

Customer Question

I have adobe creative suite 2 standard I wish to load on an old G-5 running OSX 10.5.8,
Ser #1130-0117-8952-7900-5850-4705. I can not complete installation with out an authorization code as I get this message after last disk is loaded.
E/Mail [email protected] .com
Thanks for help
Submitted: 1 year ago.
Category: Software
Expert:  Jess M. replied 1 year ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can you please tell me what exactly is the message that you are getting when loading the last disc?

Please let me know by replying to me here so that I can help you further.

Best regards,

Customer: replied 1 year ago.
Message: Phone activation, Activation number 0192-5038-0907-8158-2401-7873-3704-5253
activation type Repair 24:24 , need authorization code
Customer: replied 1 year ago.
message : Phone activation number 0192-5038-0907-8158-2401-7873-3704-5253
activation type repair 24:24, need authorization code
Expert:  Jess M. replied 1 year ago.

Thank you for that information. Please give me a moment.

Expert:  Jess M. replied 1 year ago.

During installation, have you enter your serial number already? It appears that you selection phone activation instead of a direct online activation.

Expert:  Jess M. replied 1 year ago.

Can I remotely access your computer so that I can directly fix this issue while you watch?

I believe you are trying to reinstall CS2 and that is no longer possible using the original discs. If I can remotely access your computer, I can restore your CS2 without the discs.

Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Best regards,

Customer: replied 1 year ago.