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Jess M.
Jess M., Computer Support Specialist
Category: Software
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Experience:  Computer Software Support specialist for more that 10 years
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I down loaded windows 10 yesterday and now my elements 12

Customer Question

I down loaded windows 10 yesterday and now my elements 12 editor won't open.
Submitted: 1 year ago.
Category: Software
Expert:  Eric Ewing replied 1 year ago.

Hi! I'm Eric, a tech expert who's been paired with you through I'm reviewing your question now, and will return w/ an answer soon!

Expert:  Eric Ewing replied 1 year ago.

Hi Ralph! There are a few things which can cause this issue with Elements, but let's start with this: renaming two folders, SLStore and SLCache.

The SLStore and SLCache Folders can be found at:

C:\ProgramData\Adobe\SLStore (rename this to SLStoreOLD)

C:\Program Files (x86)\Common Files\Adobe\SLCache (rename this to SLCacheOLD)

After renaming these folders, reboot your computer and then try to open Elements editor again. Please let me know what happens!

Expert:  Eric Ewing replied 1 year ago.

Hi again Ralph! It's been a little while since we chatted, so I wanted to check back in with you and see if your problem with Elements had been resolved? Please let me know when you can...I'd like to continue assisting you if the problem hasn't been resolved!

Thanks...I look forward to hearing from you.