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Jess M.
Jess M., Computer Support Specialist
Category: Software
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Experience:  Computer Software Support specialist for more that 10 years
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Have downloaded Windows 10 install app. When I click

Customer Question

Have downloaded Windows 10 install app. When I click "install" app says "run or save". I click "run" ... nothing happens. No response.
I am running W7 on a desktop, which has performed flawlessly on the internet and for other downloads.
Suggestions on what I may try to install W10?
Submitted: 1 year ago.
Category: Software
Expert:  Cris replied 1 year ago.

Hi, thanks for using I am Cris.

Can I offer you secure remote support work on your issue?

Customer: replied 1 year ago.
Not at this time. Would just like suggestions on what to do.
Expert:  Cris replied 1 year ago.

Do you have another browser such as firefox?

Customer: replied 1 year ago.
Internet Explorer and Firefox (not installed)
Expert:  Cris replied 1 year ago.

Let's try this. Save the file to your PC, if you click Save it should download into your downloads folder.

Locate the file in the folder, then right click on it and select "Run as Administrator". See if the install window pops up. Let me know.