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Ask Dustin Your Own Question
Dustin, Computer Support Specialist
Category: Software
Satisfied Customers: 13206
Experience:  I have vast experience with configuring & repairing and utilizing software.Also worked in The US Army as A Network Switching Systems Operator/Controller
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I simply need to login to my Adobe account and reinstall my

Customer Question

I simply need to login to my Adobe account and reinstall my software.
Submitted: 1 year ago.
Category: Software
Expert:  Dustin replied 1 year ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

If youd like, I can call you over the phone or connect to your computer, and help you login and install yoru software dirctly.

would you like to try that?

Customer: replied 1 year ago.
my phone is(###) ###-####
Customer: replied 1 year ago.
I eagerly await your call!11
Expert:  Dustin replied 1 year ago.

Ive sent you the offer for phone support ( Phone support is considered a premium service)

Once accepted, I can call you.. Or, if you reject the offer we can proceed via written support only.

Customer: replied 1 year ago.
I paid 38 bucks for the answer, no more. If you cannot help me then ?
Customer: replied 1 year ago.
Lets go with the written support, Please!!
Customer: replied 1 year ago.
I eagerly await this process, thanks!!
Customer: replied 1 year ago.
I am still waiting.
Expert:  Dustin replied 1 year ago.

All right. Step one.. Lets try and login to y our adobe account.

Can you login here

If not, then reset your adobe password ***** try to login again. Once logged in.

Go to your purchases and subscriptions page.

You should see your products there.. That will also contain your serial number or product key.

Once you have your product key, go to this page to redownload whatever software you needed.

If you get stuck or run into any issues, let me know exactly where you get stuck so we can continue.

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Customer: replied 1 year ago.
Customer: replied 1 year ago.
Caps off sorry!!
Expert:  Dustin replied 1 year ago.

It may be you have an older version of IE.

Id suggest using firefox, which is definitely supported. You can get firefox here