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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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My computer recently had windows office 2016 installed

Customer Question

My computer recently had windows office 2016 installed replacing Office 2003. Now when I try to bring a picture file into Adobe Photoshop Elements 8, which I have used for a long time, an error pops up saying I can't use it. Error 150:30. Can you help me.
Submitted: 1 year ago.
Category: Software
Expert:  Kamil Anwar replied 1 year ago.

Hello & Welcome to JustAnswer. Thank you for your question.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 1 year ago.
No thank you. I received no email response and just found this response. I was led to believe you would advise me by e-mail when someone could help. This was not satisfactory. Due to the urgency of this problem I had to have it repaired another way. Please do not deduct the pending deductions from my account of $5 - 5/25/16 and $43 - 5/25/16.
Expert:  Kamil Anwar replied 1 year ago.

Thank you for your response. When i send a response here, it goes automatically to your e-mail notifying you that a response has received. However, since the issue has been resolved (you can request a refund) to be made by mailing***@******.*** - since i am a tech only, i do not have access to billing.

Customer: replied 1 year ago.
I tried to get to http://*****@******.*** per your instructions but could not find a place to leave the information regarding Order ID #16328170-407. Can you give me a phone number or better address? Thanks.
Expert:  Kamil Anwar replied 1 year ago.

You can simply email them on***@******.***