Software

Ask Software Development Questions and Get Answers ASAp

Ask a Computer Expert,
Get an Answer ASAP!

Software

I purchased Adobe Reader last year and initially tried to

Customer Question
use it. I have not...
I purchased Adobe Reader last year and initially tried to use it. I have not used it to my knowledge but found a charge on my Capitol One credit card for a renewal charge of $95.61.
All I want to do, is be able to read a pdf file; and I am being charged $95.61/yr.to do so?
I do not want to be able to read an email pdf file for that yearly charge of $
95.61.
I did not get a notice of renewal before the charge was put on my Capitol One charge card or I would of notified Adobe I wasn't interested in renewal.
I do not want to renew this product; I wish to cancel. Please honor my request.
Submitted: 1 year ago.Category: Software
Show More
Show Less
Ask Your Own Software Question
Answered in 26 minutes by:
5/23/2016
Software technician: caraleneK, Software Engineer replied 1 year ago
caraleneK
caraleneK, Software Engineer
Category: Software
Satisfied Customers: 726
Experience: You one stop software Engineer
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I'm sorry. I'm not affiliated with Adobe. I'm an independent computer tech.To cancel you renewal go here and cancel .Cancel your Adobe Creative Cloud membership if you cancel within the first 30 days, we'll give you a full refund. So if you cancel know adobe need to refund you.Please let me know if this link works for you waiting your feedback and a rating

Ask Your Own Software Question
Ask caraleneK Your Own Question
caraleneK
caraleneK
caraleneK, Software Engineer
Category: Software
Satisfied Customers: 726
726 Satisfied Customers
Experience: You one stop software Engineer

caraleneK is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

658 satisfied customers

Computer Software Support specialist for more that 10 years

Chris L.

Chris L.

Support Specialist

500 satisfied customers

Certified Software expert with over 10 years experience.

IT Miro

IT Miro

Computer Scientist

497 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Jins M. N.

Jins M. N.

Computer Hardware Engineer

460 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

Kamil Anwar

Kamil Anwar

Software Specialist

447 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

160 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
I am experiencing problems when I open the PDF document &
Good Morning,I am experiencing problems when I open the PDF document & there is no access on the right hand side of the screen to convert from a pdf to a word document,thank you for your help. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
658 satisfied customers
My Microsoft password changed and I can't sign on??? Nevada.
My Microsoft password ***** and I can't sign on??? … read more
Bryan
Bryan
IT Consultant
8,745 satisfied customers
From Australia. I have an earlier version of Snagit. I have
Hello from Australia.I have an earlier version of Snagit.I have recorded a screen video from Facebook, 2094 X 1176The video was recorded at 10 frames per second.I have a very fast computer, CPU Intel … read more
caraleneK
caraleneK
Software Engineer
726 satisfied customers
My microsoft office 365 just expired and instead of buying a
My microsoft office 365 just expired and instead of buying a new subscription I opt to buy a cheaper version which was microsoft office profession 2016. Now when I try to download an excel spreadsheet… read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
I am having problems converting documents to Microsoft Word.
I am having problems converting documents to Microsoft Word. Under the new set of tools there is no option to convert to Word. It used to be that that option was the first option when you opened the p… read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
218 satisfied customers
Trying to get information on how to download the proram for
trying to get information on how to download the proram for Funlux 720 … read more
caraleneK
caraleneK
Software Engineer
726 satisfied customers
Installed windows 10 knocked out previous accounts including
installed windows 10 knocked out previous accounts including letting me get on with Comcast my internet provider but more so knocked off my printer and I cannot get printer reinstalled because I canno… read more
Byron
Byron
Computer Support Specialist
Bachelor's Degree
160 satisfied customers
I am having a bit of trouble with the updated version of
I am having a bit of trouble with the updated version of Microsoft Translator. It now gives many capital letters in error. … read more
caraleneK
caraleneK
Software Engineer
726 satisfied customers
I have been trying to set up my online account, but it keeps
I have been trying to set up my online account, but it keeps saying my password ***** ***** I am trying to set up, not sign in...please help me! … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
Order# ADOBE017155997 I thought I needed a signature and
order# ***** I thought I needed a signature and ordered this item by error. can I cancel this order? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I'm trying to login to a Yahoo mail account,
I'm Richard Anderson. I'm trying to login to a Yahoo mail account,***@******.***. I get a message that says there's some unusual activity, which appears to be someone else's name associated with the account. It probably came about because I foolishly didn't change the recovery phone number when I got a new number. The old number (that I don't have access to anymore) is(###) ###-#### So how can I get to my mail account & change the password (I can't remember the old passwaord either)? … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
151 satisfied customers
MY PDF ICONS ON MY DESKTOP SHOW UP AS ALL INSTEAD OF THE RED
MY PDF ICONS ON MY DESKTOP SHOW UP AS ALL WHITE INSTEAD OF THE RED ICONS I USUALLY HAVE. … read more
Cody
Cody
Computer Science
1,464 satisfied customers
Need very specific direction to move lg e980 info and photos
need very specific direction to move lg e980 info and photos to coumputer to prepare for a new i phone tomorrow … read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
40 satisfied customers
My Skype app will not receive yes messages, they are
My Skype app will not receive yes messages, they are blocked, how do I unblock it … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Suddenly yesterday, Bing began popping up when I click the
Suddenly yesterday, Bing began popping up when I click the Chrome search icon on my Windows 10 PC. I can't get rid of it. I've tried all the solutions I can find on the internet, but for each, somewhe… read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
Critical process died. Hp/ windows 10. 01/25/2017, automatic
01/25/2017, automatic repair. Can't get in to anything. Keeps asking for startup password, do not know it … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
151 satisfied customers
My scans do not correct the problems after scanning. I am
my scans do not correct the problems after scanning. I am now at over 900 items that need to corrected … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
658 satisfied customers
In June I was having trouble with my home computer and I
In June I was having trouble with my home computer and I contacted Microsoft. They referred me to VTech. which cost me a lot of money. Is that something you would normally do as now I am doubting thei… read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x