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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 615
Experience:  Computer Software Support specialist for more that 10 years
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My admin password ***** not work

Customer Question

my admin password ***** not work after creating new group, administrators, and adding the admin user to the new administrators group. I have 2 other users in that group that i thought i'd given all read/write permissions. Now, cannot login as admin. any help?
JA: Problems logging in, huh? It happens to all of us! Fortunately, the wizards we work with know tech inside and out, and it would be my pleasure to connect you with one right away. Is there anything else important you think the Software Technician should know?
Customer: no, thats it. thx.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Software Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Software
Expert:  Cody replied 1 year ago.
Hello. My name is ***** ***** I will be assisting you today.
Expert:  Cody replied 1 year ago.
Are you logging into a computer or server?Can you login under another administrator account and reset the password ***** the admin account?
Customer: replied 1 year ago.
logging into nas directly from laptop
Customer: replied 1 year ago.
Other administrators can login but cannot see user/group panels....
Customer: replied 1 year ago.
nas is lg n2a2
Customer: replied 1 year ago.
i do have it background... don't know what just happened here... is somebody there?
Expert:  Cody replied 1 year ago.
Can you try a different browse to see if user/groups show up?Chrome or FireFox.
Customer: replied 1 year ago.
used both ie and chrome already
Expert:  Cody replied 1 year ago.
Is this fairly new, do you have data already on it? Could browse to data and copy it off, then reset the nas to factory default.
Customer: replied 1 year ago.
yes, if that's my only option. Just don't feel i should have to pay for the jackhammer answer
Customer: replied 1 year ago.
yes, there is data
Customer: replied 1 year ago.
Cody, are you seeing my responses?
Expert:  Cody replied 1 year ago.
can you open a command prompt and try to telnet to the device? telnet or whatever the IP address is, you may need to install telnet client on your computer by going to control panel --> programs and features --> add features
Customer: replied 1 year ago.
I just unsubscribe do. Thats not a fair or even understandable response to my question. I do not expect to be charged and will file fraud charge if my card is used!
Expert:  Cody replied 1 year ago.
If you had follow up questions I would be happy to provide more in depth instructions. I'll seen in the refund request.