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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Software
Satisfied Customers: 38194
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I have purchased a Elements 11 disk to replace the downloaded

Customer Question

I have purchased a Elements 11 disk to replace the downloaded version which has glitches. Do I need to uninstall the downloaded version first? Can I install from the disk on 2 computers?
Submitted: 1 year ago.
Category: Software
Expert:  Viet - Computer Tech replied 1 year ago.
Hi,I'm sorry about the issue. Yes, please uninstall the Elements 13 program in Control Panel first, then you can install the Elements 11 disk. Yes, you can install Elements 11 on two computers (but not more than that.)Please reply at the box below to continue. Thank you,
Customer: replied 1 year ago.
I meant do I need to uninstall the downloaded version of Elements 11 before installing it from a disk. I also have 13 which I downloaded , but can uninstall if necessary. I prefer 11 for slideshows.
Customer: replied 1 year ago.
My downloaded version of 11 has glitches - especially with music
Expert:  Viet - Computer Tech replied 1 year ago.
Sorry, yes, please uninstall all the Elements program(s) if available in Control Panel first. Then restart the computer, then install the Elements 11 disk.Please reply at the box below to continue. Thank you,
Expert:  Viet - Computer Tech replied 1 year ago.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,