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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 637
Experience:  Computer Software Support specialist for more that 10 years
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I have an HP desktop, model 251-130xt, with processor Intel

Customer Question

I have an HP desktop, model 251-130xt, with processor Intel i3-4370 cpu @ 3.80 GHz. I have 8192 MB of ram and Directx 12.I downloaded Premier Elements 11 but cannot get it to work as I try to edit some home videos. I can play the original video just fine, but if I try to use the clip monitor in PE 11, the video will just freeze. do know what I might try to fix this? would PE 14 work?
Submitted: 1 year ago.
Category: Software
Expert:  Tim replied 1 year ago.
Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my VERY BEST to help you. If you like i can offer remote access and a call. In addition, with any positive rating I will support your question going forward for free.
Expert:  Tim replied 1 year ago.
it freezes, or gets choppy?