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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 637
Experience:  Computer Software Support specialist for more that 10 years
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Good evening. Here's a real

Customer Question

Good evening. Here's a real puzzler from a 20 year veteran of Photoshop.
I recently acquired a (used) replacement computer from my local computer expert and loaded my fabulous Elements 2.0.2 on it. However, when I tried to download my SD memory card my computer could not find it. It also could not find another SD card from another camera. And my wife's computer (also with the same Adobe program) could not find either one of those SD cards as well.
What's going on? Any ideas?
Submitted: 1 year ago.
Category: Software
Expert:  Jason Jones replied 1 year ago.
Hello,I will be the person helping you today. I can see that you may need a little bit of extra help because it sounds like your SD card reader on the computer is either faulting or requires configuration. May I start a secure remote assistance session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.Thank you,Jason
Customer: replied 1 year ago.
I expected to be in contact with Adobe Photoshop tech support. It now appears I am not. I do not wish to continue with your services, as fine as they may be. Please do not deduct any funds from my Visa card, and please confirm that I am paying nothing.
Sorry to have bothered you. I only wish to be serviced by Adobe Photoshop.
Expert:  Jason Jones replied 1 year ago.
I am sorry for the misunderstanding. I will send up the refund request now. Thank you.
Customer: replied 1 year ago.
Thank you.