How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 637
Experience:  Computer Software Support specialist for more that 10 years
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I lost my computer and all on it and now I cannot get the activation

Customer Question

I lost my computer and all on it and now I cannot get the activation code for my photoshop CS
Submitted: 1 year ago.
Category: Software
Customer: replied 1 year ago.
I thought you were an adobe emplyee so I think you scammed me in geting money from me I do n otlike your terms
Expert:  Quiksilver07070 replied 1 year ago.
Hello and thank you for choosing activation code for Photoshop CS will come via Email. But i doubt they will TELL you WHICH email they are sending it to.This makes it even harder if you dont know the password ***** that email, they are sending the activation code to..Losing a computer and its vitale data, can be crippling....i MEAN CRIPPLING. If you do NOT take the necessary PREVENTATIVE steps to keep your DATA backed up. I know its too late for that non sence now.....but PLEASE.......PLEASE......think about getting backups for all yoru emails....even if you simply write them down w/passwords....and keep that info in a safe place.
Expert:  Quiksilver07070 replied 1 year ago.
There is no scam here ......we are 100% professional EXPERT technicians in our fields.I have an AAS degree in computer networking.
Expert:  Quiksilver07070 replied 1 year ago.
I spent years as a dish network technician, and years as a Network Sales consultation......along with working for a Web hosting and services provider.
Expert:  Quiksilver07070 replied 1 year ago.
YOu losing your computer........and then going to Adobe, would only exaserbate the situation.Adobe wont help you recover the activation code if you cant login to the email they sent it to.
Expert:  Quiksilver07070 replied 1 year ago.
Do you know WHICH email address they would have SENT your activation code to?And, can you login to THAT emal address, to check the emails?
Expert:  Quiksilver07070 replied 1 year ago.
There are 2 ways to get an activation code for PS.1- To physically have way of purchasing the physical discs that PS comes on which is accompanied with an activation code within the packaging.2- Digital purchase, is where you purchase PS online, then download the software.....and to verify, they make you REGISTER for an account when you PURCHASE their software online......and the email you used for registering your account, is where they send the activation code.
Expert:  Quiksilver07070 replied 1 year ago.
Oh, and you have only made a deposit on this site thus only pay once you are 100% satisfied. And accept my answer, by rating me 3 or more stars..So, if you wish to back out now. let me know.....and i will discontinue, and alert a moderator to help you cancel and close your account.