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Would like to know how to change my canadian store to the

Customer Question
hi would like to know...
hi would like to know how to change my canadian store to the american store in order to be able to down load a free app from xfinity (comcast).
Submitted: 1 year ago.Category: Software
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4/6/2016
Software technician: IT Miro, Computer Scientist replied 1 year ago
IT Miro
IT Miro, Computer Scientist
Category: Software
Satisfied Customers: 3,243
Experience: Bachelor's Degree in Information Technology, Microsoft Certified Professional
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Hello! My name is***** am a certified computer professional who will assist you with the problem you described.Please tell me if you are trying to change stores and download an app using your computer, or your mobile device?I am awaiting your reply.Thanks,IT Miro
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Customer reply replied 1 year ago
my cell I 5
Customer reply replied 1 year ago
my cell I 5 as well as possibly my lap top thanks
Software technician: IT Miro, Computer Scientist replied 1 year ago
OK. Let me know the app name and I will check how you can download it.
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Customer reply replied 1 year ago
Is there any body there, its been 10 min. waiting for your reply thank : Frank
Software technician: IT Miro, Computer Scientist replied 1 year ago
I am still here. Let me know the app name and I will check how you can download it.
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Customer reply replied 1 year ago
the app is xfinityhome it's for mobile security for a home
Customer reply replied 1 year ago
the app is free
Software technician: IT Miro, Computer Scientist replied 1 year ago
Thanks for the information. You get that message when using an Apple ID that has been registered in Canada. Let me know if you have another Apple ID that is registered in the USA?
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Customer reply replied 1 year ago
Do you know if I have to change my store from Canada to US in order to be able to down load this (xfinity home) any other app And how to do it ASAP. thanks Waiting for your reply Frank
Software technician: IT Miro, Computer Scientist replied 1 year ago
The "XFINITY Home" app requires an Apple ID with a US address. Since yours is with a Canadian address, you have two options: 1. Use an existing Apple ID registered in Canada and change the country (address) from Canada to USA2. Create a new Apple ID and register it with the USA address You can change the country (address) easily using iTunes on your computer. Start iTunes and click on your name (Apple ID) located in the upper right corner. Select "Account Info". Re-type the password ***** asked and then click on "View Account". When a new window opens, click on "Change Country or Region". There select "United States" and use a US address to complete the change. You can then download the "XFINITY Home" app. Let me know if it worked.
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Customer reply replied 1 year ago
IT Miro; where are you how long does it take to come up with 1 or 2 solution's to this problem if you are not capable of getting me answer's please refer me to one of your superior's. I am waiting for you or your superior's response thank you Frank.
Software technician: IT Miro, Computer Scientist replied 1 year ago
I sent you an answer 10 minutes ago. Here is a copy of it, if you didn't receive it: The "XFINITY Home" app requires an Apple ID with a US address. Since yours is with a Canadian address, you have two options: 1. Use an existing Apple ID registered in Canada and change the country (address) from Canada to USA2. Create a new Apple ID and register it with the USA address You can change the country (address) easily using iTunes on your computer. Start iTunes and click on your name (Apple ID) located in the upper right corner. Select "Account Info". Re-type the password ***** asked and then click on "View Account". When a new window opens, click on "Change Country or Region". There select "United States" and use a US address to complete the change. You can then download the "XFINITY Home" app. Let me know if it worked.
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Software technician: IT Miro, Computer Scientist replied 1 year ago
Let me know if you received my answer, and if you were able to change the country (address). Thanks,IT Miro
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Software technician: IT Miro, Computer Scientist replied 1 year ago
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.If you don't require further assistance, please take a moment to rate my assistance by clicking on the stars located in the upper right corner of the page.Thanks,IT Miro
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Software technician: IT Miro, Computer Scientist replied 1 year ago
Hello!Let me know if you were able to receive my messages.
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IT Miro
IT Miro
IT Miro, Computer Scientist
Category: Software
Satisfied Customers: 3,243
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Experience: Bachelor's Degree in Information Technology, Microsoft Certified Professional

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