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caraleneK
caraleneK, Software Engineer
Category: Software
Satisfied Customers: 675
Experience:  You one stop software Engineer
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Error message: Internal error communicating with AI rulebase.

Customer Question

Error message: Internal error communicating with AI rulebase. Layout adjustment could not be found.
Working in InDesign CC. Program freezes, does not respond. After force quit and restart, I deleted the file I was working on, but error reoccurred. Importing Word files into a book.
Submitted: 1 year ago.
Category: Software
Expert:  caraleneK replied 1 year ago.
Hello. My name is***** will be providing an answer to your question todayThank you very much for giving us an opportunity to help you. What version of OS do you use>and what version of InDesign do you use . Waiting your feedback to help you
Customer: replied 1 year ago.
OSX, Adobe Creative Suite CC2014
Expert:  caraleneK replied 1 year ago.
Thanks for your feedback.Please reboot your machine and reopen InDesign CC after the reboot . Waiting your feedback
Customer: replied 1 year ago.
Well, if I reboot I'll lose this dialog won't i?
Customer: replied 1 year ago.
I do not want to switch to remote assistance.
Expert:  caraleneK replied 1 year ago.
Yes but you can get back to me on mail or just save the pages and came back to this page after the reboot
Expert:  caraleneK replied 1 year ago.
if I reply to you do you get it on mail??
Customer: replied 1 year ago.
I rebooted before I started this, so InDesign is opened fresh now
Expert:  caraleneK replied 1 year ago.
Thanks do you still get the error messes ??Please, Rate if you are SATISFIED with my help, as this is the only way the site will give me credit for my time. If you still need help, ASK FOR MORE HELP by replying to me.
Customer: replied 1 year ago.
I've remade the offending file, starting with a template. It looks okay. Now I'm going to try adding that chapter to the book. That seems to be where it hangs up.
Expert:  caraleneK replied 1 year ago.
ok thanks
Customer: replied 1 year ago.
I added the new test file to the book, and it was fine. But the error recurred when I added the NEXT document to the book. That makes me think it does not have anything to do with the Word file.
Customer: replied 1 year ago.
Will have to reboot InDesign now. It's completely non responsive.
Expert:  caraleneK replied 1 year ago.
no please make sure InDesign CC is up to date run all the update on you software and on you machine please
Customer: replied 1 year ago.
Remind me how to tell if there are pending updates. Where do I find that?
Expert:  caraleneK replied 1 year ago.
go to apps go to updates
Expert:  caraleneK replied 1 year ago.
do you find the update option
Customer: replied 1 year ago.
downloading an update
Expert:  caraleneK replied 1 year ago.
Thanks after the updates we need to reboot plz
Expert:  caraleneK replied 1 year ago.
are you winning??? Please, Rate if you are SATISFIED with my help, as this is the only way the site will give me credit for my time. If you still need help, ASK FOR MORE HELP by replying to me.
Customer: replied 1 year ago.
Done with this for today. I'll try something else tomorrow
Expert:  caraleneK replied 1 year ago.
Thanks waiting for you
Expert:  caraleneK replied 1 year ago.
Hello Emmy hope you very well today. Please note I waiting for your feedback to complete the service call.Please, Rate if you are SATISFIED with my help, as this is the only way the site will give me credit for my time. If you still need help, ASK FOR MORE HELP by replying to me.