Software

Ask Software Development Questions and Get Answers ASAp

Ask a Computer Expert,
Get an Answer ASAP!

Software

Indesign won't open. I get an error message Windows

Customer Question
Indesign won't open. I...
Indesign won't open. I get an error message Windows Application Error 0x00007ff060feb7 at 0x lots of zeros could not be read.
I urgently need to open Indesign as I have a deadline of tomorrow ro publish the e-version of my magazine.
Submitted: 1 year ago.Category: Software
Show More
Show Less
Ask Your Own Software Question
Answered in 3 minutes by:
3/30/2016
Software technician: Jess M., Computer Support Specialist replied 1 year ago
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 659
Experience: Computer Software Support specialist for more that 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using Windows 7, 8 or 10?

Also, can I remotely access your computer so that I can directly check and fix your issues while you watch?

Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.

Please let me know if you want this remote option.

Best regards,
Jess

Ask Your Own Software Question
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 659
659 Satisfied Customers
Experience: Computer Software Support specialist for more that 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

659 satisfied customers

Computer Software Support specialist for more that 10 years

Chris L.

Chris L.

Support Specialist

500 satisfied customers

Certified Software expert with over 10 years experience.

IT Miro

IT Miro

Computer Scientist

497 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Jins M. N.

Jins M. N.

Computer Hardware Engineer

460 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

Kamil Anwar

Kamil Anwar

Software Specialist

447 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

160 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
I just renewed my virus protection. It did not ask me for
I just renewed my virus protection. It did not ask me for any money. I probably have a credit card associated with my account but I cannot remember which one it is, Also I do not remember my login and… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
My one drive is over the storage limit and will be frozen
my one drive is over the storage limit and will be frozen 1-21-18. what do I need to do. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,126 satisfied customers
Live photo gallery in w7 has an error message and won't come
Live photo gallery in w7 has an error message and won't come up. Can't download photos … read more
Jess M.
Jess M.
Computer Support Specialist
659 satisfied customers
Grub rescue> appears when I try to boot and it can't find
grub rescue> appears when I try to boot and it can't find the partition because I was stupid and deleted it. is there an ISO for windows or linux that will bypass the grub? … read more
caraleneK
caraleneK
Service Manager
1,638 satisfied customers
When I try to convert an Ecel file to PDF it says 'missing
when I try to convert an Ecel file to PDF it says 'missing PDF files'. i used to do it all the time and have Adob ACROPro … read more
Jess M.
Jess M.
Computer Support Specialist
659 satisfied customers
I have a laptop want see sling tv they told need microsoft
hi i have a laptop want see sling tv they told need microsoft 10 free where should go … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
676 satisfied customers
Can not log in to skype. But it has the wrong email address
yes but it has the wrong email address amd wrong phone number … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
How to get the plug-in ,Photomerge-----in Elements
How to get the plug-in ,Photomerge-----in Elements 14---thank you … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
How can I get my original authorization code reset? I still
How can I get my original authorization code reset? I still have my authorization code for my SPSS 23 purchased on 3/3/2015. Can someone help me with resetting the authorization code so that I can use… read more
caraleneK
caraleneK
Service Manager
1,638 satisfied customers
I have an ch341a that only uses bin files, asus uses cap. is
I have an ch341a that only uses bin files, asus uses cap. is there any to convert the cap file so i can use the ch341a to program a chip … read more
caraleneK
caraleneK
Service Manager
1,638 satisfied customers
Expert I have written 3 lines of melodies (in form of
Dear Music ExpertI have written 3 lines of melodies (in form of events)How Can I make a harmony on these 3 lines ? I would like to compose the song on A harmonic minor.Is there a software, website or … read more
caraleneK
caraleneK
Service Manager
1,638 satisfied customers
I would like to have a program that would allow me to change
I would like to have a program that would allow me to change fonts on a document that I have downloaded or scanned … read more
Jess M.
Jess M.
Computer Support Specialist
659 satisfied customers
Im running problems in sharepointand infopath. Hp laptop.
hi im running problems in sharepointand infopath JA: What kind of computer do you have? Customer: hp laptop JA: Have you installed any updates recently? Customer: not really JA: Anything else you want… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
How do I find my address book? At the moment all I can fin
how do I find my address book? At the moment all I can fin are the telephone numbers … read more
Josh
Josh
It Support Specialist
Associate Degree
5,126 satisfied customers
I believe I may have a corrupted .ost file - as I no longer
I believe I may have a corrupted .ost file - as I no longer can access MS outlook … read more
The-PC-Guy
The-PC-Guy
Bachelor\u0027s Degree
628 satisfied customers
How can I delete earlier posts I made to my Facebook Home
How can I delete earlier posts I made to my Facebook Home page? I do not need a lawyer, just a Facebook expert.… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
838 satisfied customers
Hallo i am a data analyst working with a set of data on a
Hallo i am a data analyst working with a set of data on a spreadsheet and i would like some guidance on how to group it … read more
Jess M.
Jess M.
Computer Support Specialist
659 satisfied customers
My open office program won't open. Hp. Not that i'm aware of
my open office program won't open JA: What kind of computer do you have? Customer: hp JA: Have you installed any updates recently? Customer: not that i'm aware of JA: Anything else you want the Softwa… read more
Bryan
Bryan
IT Consultant
8,745 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x