How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 637
Experience:  Computer Software Support specialist for more that 10 years
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I have been trying to load CS6 onto my Mac and it stops most

Customer Question

Hello I have been trying to load CS6 onto my Mac and it stops most of the way through because I need to close SafariCloudHisto, which I cannot find. It is not in Force Quit, it seems to be somewhere in the memory. I have been on the chat with Adobe 3 times now and have not solved this problem. This comes after my CC term expired and then blocked me from using CS6 with an error message to renew my subscription to CC. I cleaned out CC and CS6 and am trying to load it now through a different Adobe user name via Safari (the other I am thinking to use the original Adobe user with Chrome for CC.
Submitted: 1 year ago.
Category: Software
Expert:  Kamil Anwar replied 1 year ago.

Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks