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What's the model on the printer?What operating system do you have?
Is it plugged in via usb cable?
If you go to control panel --> devices and printers --> does the paperport show up in here?
Do you have a Brother printer / CD that you install this software from?
Do you have the original install CD?
If you just want to have it print a pdf file you could install cute pdf writer here. http://cutepdf.com/download/CuteWriter.exe
another option would be going to start --> control panel --> programs/features
Look for one that says paper port image printer --> uninstall it (also u install anything that has pdf converter in it)
Then reinstall version 14
Uninstall it in programs/features, reboot, then run your setup.exe again
No you can't add it that way, it has to be added from the software.
You uninstalled the image printer in add/remove programs?
Is there any other pdf writer or convert program in here that you can uninstall?
Yes I would uninstall that.
Can we do a remote session here? http://www.justanswer.com/remotedesktop/join.aspx?Session=9a0cd70d-5f5b-451f-b1bc-1bff1848f72f
you don't have to pay an extra $26, you can go to the link to connect me for no extra charge.
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Checking in to see if you still need help with this issue, if so please reply at your convenience.
thanks for the update