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Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
Im assuming you mean " Is there a solution without upgrading to windows 10"
There are ways to get the snipping tool to work with O16 and W7 , the problem is it isnt always a straight foward "do this" process. It can take many steps, some which will fail and maybe one that will work~ trial and error is the rule of thumb here.
For that reason, Im sending you an offer for remote support. With that, I will be able to connect to your computer directly, and work on the issue in person. This will eliminate a ton of messages as we work to fix this.
Once that offer is accepted or rejected, we can continue.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.