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Hi there and welcome
The user ID will be you email address.
To change your password ***** this, please use my link below
Once you have reset the password, you then use this new password ***** your iPad
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know how you go please