How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 615
Experience:  Computer Software Support specialist for more that 10 years
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

All data in my 1 TB Seagate external hard drive is

Customer Question

All data in my 1 TB Seagate external hard drive is inaccessible.
* When plugged into a USB port, message reads, "You need to format the disk before you can use it."
* Over 300 gigabytes of data are either locked up or erased.
* Numbers on back are: PN 1D8AP8-500 1 TB and SN NA4BH4SQ
* What can be done to repair?
Submitted: 1 year ago.
Category: Software
Expert:  Richard replied 1 year ago.

Hi there and welcome

We will attempt to repair the data.

First, tell me which version of windows you have and which drive letter the Seagate is assigned in windows.