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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 637
Experience:  Computer Software Support specialist for more that 10 years
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I have just had some guy saying he was a Team Support person

Customer Question

I have just had some guy saying he was a Team Support person and that my computer has been hacked! I purchased "Norton Security Premium" and installed it on the 7th March
I kept getting a message that my old "hotmail" account was out of date and I was syncing my contacts to my new computer I believed there was a problem when I tried to access hotmail and my screen froze with a warning message.....have I been scammed and how can that happen if I am protected by Norton? Please check this out I am a pensioner and now worried,Thank you! Rhonda
Submitted: 1 year ago.
Category: Software
Expert:  John replied 1 year ago.

Hello ma'am my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.

Expert:  John replied 1 year ago.

This is a very common scamming system.I believe the person contacted you by phone and told you that you had been hacked am i correct ?

Expert:  John replied 1 year ago.

Please reply using the box below.

Expert:  John replied 1 year ago.

Please answer my above questions so that i can help you better.

Sincerely,
John

Note: - Please reply using the box below.