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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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I can not access my Adobe Reader XI where i do my billing.

Customer Question

I can not access my Adobe Reader XI where i do my billing.
Submitted: 1 year ago.
Category: Software
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me please which version of windows or mac you are using?

And are you getting this message when you open up the Adobe Program? Or when you double click a PDF file?

Please let me know.

Customer: replied 1 year ago.
windows XP
Customer: replied 1 year ago.
I get the "access denied" message when I attempt to use my reader XI
Expert:  Richard replied 1 year ago.

And are you getting this message when you open up the Adobe Program? Or when you double click a PDF file?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard