Ask Software Development Questions and Get Answers ASAp
Hello and thank you for your question, I look forward to assisting you today. Did you have an admin level account at one time?
What are you logged in as now?
Go to Control Panel then Computer Management and let me know when you get there.
Now under Local Users and Groups, open the Users folder.
Okay, are you the only one that uses this computer?
Can you change your account to an admin account in the Users Account section of Control Panel?
Okay try this. Go to search then type CMD and press the control, shift, and enter keys all at the same time.
Are you there yet?
Just from opening a command prompt?
Well I could but it would cost you more. I can try to walk you through it if you like?
So you followed my instructions to open a command prompt and was then prompted for a password?
Okay, no extra charge. Follow these instructions please. Please go to http://www.teamviewer.com/ and download and install the TeamViewer program. During installation, keep default, basic, and personal settings. You will then see an ID number and password ***** for you. I will need those to remote into your computer. Please do not close the TeamViewer program until instructed to do so.
Okay. Be there in a minute.
Are you receiving any permission prompts?
Now in the search field type restore
Click on create a restore point
Okay, I am beginning to think we have a virus running? Have you installed anything recently?
Click or tap the Start button, and then the Power button. Hold down the Shift key when you select Restart. In the resulting, full-screen menu , select Troubleshoot>Advanced options>Startup Settings. Let me know when you get to that point.
Still with me?
Since I have not received a response from you I will need to move on to assist other customers. Please respond to me at your convenience and I will return to assist you as soon as possible.