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Richard, Software Specialist
Category: Software
Satisfied Customers: 38368
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
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Trying to download a Brother ADS-1500W scanner. With Brother

Customer Question

trying to download a Brother ADS-1500W scanner. With Brother help I have down loaded it to my hardrive. I use a Mac Mini with el Capitan computer. I get a pop-up that states:
"Adobe Acrobat Reader DC could not open 'Brother_ScannerDrivers_DS_1_8_16_1.dmg 'because it is either not a supported file type or because the file has been damaged (for example, it was sent as a email attachmne and wasn't correctly decoded."
Please give me your expertise to get the new scanner working. Ware Adams, Chicago, Ill. "*****@******.***".
Submitted: 1 year ago.
Category: Software
Expert:  Richard replied 1 year ago.

Hi there and welcome

1 minute please as I upload the correct file for you so we can try the installation again

Expert:  Richard replied 1 year ago.

Please download and run this full install package

Which should perform the installation for you

Let me know how you go please.