Software

Ask Software Development Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I've been using my Dragon, no problems. Got an update

Customer Question
message so started it. Dragon...
I've been using my Dragon, no problems. Got an update message so started it. Dragon no longer works. Update tells me to restart, I do, it can't find a file, update doesn't complete, original doesn't work.
What do I do next? I'm in the middle of a project!
Submitted: 2 years ago.Category: Software
Show More
Show Less
Ask Your Own Software Question
Answered in 5 minutes by:
3/7/2016
Software technician: Kamil Anwar, Software Specialist replied 2 years ago
Kamil Anwar
Kamil Anwar, Software Specialist
Category: Software
Satisfied Customers: 7,077
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks

Ask Your Own Software Question
Software technician: Kamil Anwar, Software Specialist replied 2 years ago

I sent request for remote service. Please accept it then follow steps here to connect with me.

Ask Your Own Software Question
Software technician: Kamil Anwar, Software Specialist replied 2 years ago

Your payment has failed for the remote service. You will need to call them to let them know that it's okay for this payment to go through.

Ask Your Own Software Question
Software technician: Jins M. N., Computer Hardware Engineer replied 2 years ago
Jins M. N.
Jins M. N., Computer Hardware Engineer
Category: Software
Satisfied Customers: 3,119
Experience: 12+ years experience. Expert in installing and problem fixing of softwares.
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.

Please follow the instructions below:

Press and hold down the Windows Logo key on your keyboard. Still holding down that key press the R key on your keyboard.

You will get open the Run command box.

Type rstrui in the Run box and press Enter

You will get open System Restore window

Click Next button

Select the check box for Show more Retore points

Then select a date before the update and continue with restore.

Follow the onscreen instructions and wait for system restore to complete

After system restart, open Dragon and check the result.

If it not works, Can I remote onto your Machine and have a look at your problem? It’s fully secure and you can see what I am doing at all times. If you wish please accept my remote support offer and let me know your time zone and the time period you prefer for remote support. Then I can send you the details to connect.

Regards
Jins

Ask Your Own Software Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a software technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jins M. N. Your Own Question
Jins M. N.
Jins M. N.
Jins M. N., Computer Hardware Engineer
Category: Software
Satisfied Customers: 3,119
3,119 Satisfied Customers
Experience: 12+ years experience. Expert in installing and problem fixing of softwares.

Jins M. N. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

802 satisfied customers

Computer Software Support specialist for more that 10 years

Kamil Anwar

Kamil Anwar

Software Specialist

7,077 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

526 satisfied customers

Certified Software expert with over 10 years experience.

Jins M. N.

Jins M. N.

Computer Hardware Engineer

3,119 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

IT Miro

IT Miro

Computer Scientist

513 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

205 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
Dragon Naturally Speaking 13 and Windows 10 continue to
Dragon Naturally Speaking 13 and Windows 10 continue to cause me problems. Periodically, I get a message: Failure to Launch UI Automation Server. I have tried numerous fixes before, none of which last… read more
Michael Rademacher
Michael Rademacher
MBA
13 satisfied customers
It hasn't been upgraded, but it tells me that the profile is
It hasn't been upgraded, but it tells me that the profile is for an unsupported version of Dragon that can't be upgraded. But it's not. It's the same profile I've been using with Dragon 15 for the pas… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I can no longer start windows, I get a message saying there
I get a message saying there is a problem and it needs to restart. So it starts again and tries to "repair"; then says: could not repair and suggests a few possibilities to solve the problem. But nothing works and the problem is still there !!! … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Why my mpeg movies m2v get loaded to encore as untranscoded?
why my mpeg movies m2v get loaded to encore as untranscoded? I need it to be dom't transcode.… read more
Seth Merrick explains
Seth Merrick explains
Nonprofit IT Consultant
High School or GED
Can't open jpg files When I try to open jpg files i am
Can't open jpg files When I try to open jpg files i am getting a message saying: "Class not registered" This hasn't happened before. Please tell me what I need to do to fix this. Thank you. Regards, K… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
In Dragon Naturally Speaking 12.5, I am unable to connect
In Dragon Naturally Speaking 12.5, I am unable to connect the program with the “user Profile”. I have transferred the user profile onto the desktop, but it either does not recognize it or will not con… read more
Lachard Binkley
Lachard Binkley
System Desktop Analyst
Comptia certfication
18 satisfied customers
Conflict when running Neatworks with Dragon. Neatworks does
Conflict when running Neatworks with Dragon. Neatworks does not close properly, displays a full black screen, must kill it with Task Manager.… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
When I attempt to create a disc menu for a new project, the
When I attempt to create a disc menu for a new project, the program reverts back to my previous project, and seems to want me to change the disc menu on the completed project, not allowing me to work … read more
Marco
Marco
Director IT Consultant
Master's Degree
508 satisfied customers
Dear Sir, I am a Dutch user of a legal Pinnacle Studio 14 Ultimate
Dear Sir, I am a Dutch user of a legal Pinnacle Studio 14 Ultimate on my Windows Vista PC and in the position of the original Install-DVD's with activation keys. A few months ago I made a film (presen… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My Toshiba NB300 is freezing on startup in normal mode. Itss
My Toshiba NB300 is freezing on startup in normal mode. It'ss freezing on a black screen only showing the cursor or on the blue welcome screen with the thinking circle. It's been playing up for nearly… read more
Byron
Byron
Computer Support Specialist
Bachelor's Degree
205 satisfied customers
I have just installed Dragon 12.It keeps coming up with
I have just installed Dragon 12. It keeps coming up with a message that says: "Could not find resource DLL – exiting" Although this message was written using Dragon, I cannot write in Word or Outlook.… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
Cannot burn a DVD. Have done several (10+) DVDs with no problems,
Cannot burn a DVD. Have done several (10+) DVDs with no problems, now MyDVD will only encode the titles, not the project file. Procedure followed: Open Roxio Creator NXT Pro Open Edit Video - Advanced… read more
Bryan
Bryan
735 satisfied customers
Computer problem: newly installed Dragon NaturallySpeaking
This is a computer problem. I installed a computer software voice recognition program called Dragon NaturallySpeaking. The installation seemed to go well. I started the program for the first time and … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have Windows 7 and I cant get The Printshop to operate on
I have Windows 7 and I can't get The Printshop to operate on my laptop. What do I have to do?? Jeanne… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Studio15 and Windows 7 Home Premium: Working on a 69 minutes
Studio15 and Windows 7 Home Premium: Working on a 69 minutes HD project and almost completed I could not burn the BD - only 37 minutes came out :-( After this all went wrong - Studio 15 told me that W… read more
bjmaynard01
bjmaynard01
Systems Engineer
Associate Degree
12 satisfied customers
I have Adobe Design Suite CS3 -- Windows 7 Professional. When
I have Adobe Design Suite CS3 -- Windows 7 Professional. When choosing Save, Open or other command that requires navigation to folder, I get an error message when I try to navigate to My Documents . .… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I have Dragon 11.5 which I have been using for several months
I have Dragon 11.5 which I have been using for several months without any problems. Yesterday, the program would not open correctly - I keep getting a message that the user profile ".no.speaker" canno… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
what can i do with this issue, streeses me as nothing has
what can i do with this issue, streeses me as nothing has worked i did see on the internet that others have this same issue but no one has an answer on how to fix it.… read more
elby79
elby79
131 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x