How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 602
Experience:  Computer Software Support specialist for more that 10 years
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I purchased Adobe Photoshop CS6 on EBAY and the serial #

Customer Question

I purchased Adobe Photoshop CS6 on EBAY and the serial # ***** on the disc does not work. The serial # ***** is 1330-1384-1142-8493-4226-6903. Can you help me?
Submitted: 1 year ago.
Category: Software
Expert:  Quiksilver07070 replied 1 year ago.

Hello and thank you for choosing


YOu might have been dooped, by the Ebay seller.

I know its not what you want to hear, but the Ebay Reseller is probably not an AUTHORIZED Adobe ReSeller.

And for that reason, you dont have any recourse with can only deal with the seller.


So, i would return it for a FUll refund, and explain to the seller, the serial number doesnt work.


Its not hard to find the serial number, and it should be easy to use and it should work.


I can however, do a remote session with you, and see if i can get it to work.


But you will have to take pictures of the serial number, so i can SEE it for myself.

Related Software Questions