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I have cc 2015 with the latest updates. When i export an…

Customer Question
i have cc 2015 with...
i have cc 2015 with the latest updates.
When i export an image from the C: disk to a directory C: disk, it cannot be read by any other applications. It sees the name but the path to the image is WRONG.
The image path name refers to an M: disk. This disk does not exist anywhere on my computer. It only exists in Lightroom! This M: disk points to a D: disk which does exist but is offline.
This image path name should be to some image on the C: disk!
As a consequence I cannot export any images to external apps via export nor the lightroom export to DXO
As a con
Submitted: 2 years ago.Category: Software
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Answered in 5 minutes by:
3/3/2016
Software technician: Jason Jones, Computer Technician replied 2 years ago
Jason Jones
Jason Jones, Computer Technician
Category: Software
Satisfied Customers: 19,460
Experience: 10+ years of work experience.
Verified

Hello,

I will be the person helping you today. I can see that you may need a little bit of extra help. May I start a secure remote assistance session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,
Jason

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Customer reply replied 2 years ago
refund my purchase 63F12428PG130061S
Software technician: Jason Jones, Computer Technician replied 2 years ago

ok

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