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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 618
Experience:  Computer Software Support specialist for more that 10 years
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I have cc 2015 with the latest updates. When i export an

Customer Question

i have cc 2015 with the latest updates.
When i export an image from the C: disk to a directory C: disk, it cannot be read by any other applications. It sees the name but the path to the image is WRONG.
The image path name refers to an M: disk. This disk does not exist anywhere on my computer. It only exists in Lightroom! This M: disk points to a D: disk which does exist but is offline.
This image path name should be to some image on the C: disk!
As a consequence I cannot export any images to external apps via export nor the lightroom export to DXO
As a con
Submitted: 1 year ago.
Category: Software
Expert:  Jason Jones replied 1 year ago.


I will be the person helping you today. I can see that you may need a little bit of extra help. May I start a secure remote assistance session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,

Customer: replied 1 year ago.
refund my purchase 63F12428PG130061S
Expert:  Jason Jones replied 1 year ago.