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I'm using After Effects (CS4) on a mac 10.6.8 tower and on…

Customer Question
I'm using After Effects (CS4)...
I'm using After Effects (CS4) on a mac 10.6.8 tower and on my laptop which is a bit higher version. Yesterday, I found that I could not output/render a project. It keeps saying error (-5000). Before that I was getting a window that said there may be fragmentation or something like that.
Submitted: 2 years ago.Category: Software
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Customer reply replied 2 years ago
I didn't sign up for a monthly service.... very mad that you are trying to trick me into it. If you do I will post on FB and to all my friends to stay away from you. I only want to pay for one answer.
Answered in 19 minutes by:
3/1/2016
Software technician: Chris Baxter, Programmer replied 2 years ago
Chris Baxter
Chris Baxter, Programmer
Category: Software
Satisfied Customers: 561
Experience: Java, iOS, VB.net, SQL, C+, C++, Obj C
Verified

Hello!

In this case, something is locking your files, that error is specifically related to "access denied" when saving the initial render. If you change the save file location, and it saves, then you will want to check into the settings in your "Time Capsule" and Antivirus programs as these would be causing the files to be locked when you try to write to them. As for the subscription, I can send a note up the chain here to the moderators, but we who answer questions are like you, users of the system. We have been vetted and our credentials checked throughly, but we do not control the system. I can assure you; however, that you are only paying for a single question to be answered, and though that is the case, we can speak back and forth here as much as you need to. Please let me know if you need anything further! :)

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Customer reply replied 2 years ago
Ok... it worked to a different drive, what does that man. Obvioulsy I can work around that... but is there something I need to do to that drive??
Software technician: Chris Baxter, Programmer replied 2 years ago

Nothing to the drive specifically. You do want to adjust your antivirus settings, and time capsule settings as it was doing a scan or backing up on the drive you were using, I set my scan times on my Mac to 3:00am to avoid these strange issues, but it is not a major problem, just a functional glitch. You can always set backups to manual, and if the problem persists you may have to fix permissions, and please let me know if you need the directions for that process!

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