Software

Ask Software Development Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My PC has been infected with .locky and im searichg tool…

Customer Question
Hi. My Name is*****...

Hi. My Name is***** has been infected with .locky and im searichg for a tool which does remove it on W2008R2

Technician's Assistant: Thanks. Can you give me any more details about your issue?

I am searching a removal tool for .locky which works under w2k8 Server

Submitted: 2 years ago.Category: Software
Show More
Show Less
Ask Your Own Software Question
Answered in 10 minutes by:
2/25/2016
Software technician: Chris L., Support Specialist replied 2 years ago
Chris L.
Chris L., Support Specialist
Category: Software
Satisfied Customers: 5,822
Experience: Certified Software expert with over 10 years experience.
Verified

Hello Wolfgang,

This is a very nasty infection and can cause serious damage and usually requires manual steps to remove and hopefully restore your files. The infected machine is running windows server 2008, is that correct?

At this point have your files been encrypted, if you're not sure let me know.

Ask Your Own Software Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a software technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 803
803 Satisfied Customers
Experience: Computer Software Support specialist for more that 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

803 satisfied customers

Computer Software Support specialist for more that 10 years

Kamil Anwar

Kamil Anwar

Software Specialist

543 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

5,822 satisfied customers

Certified Software expert with over 10 years experience.

Jins M. N.

Jins M. N.

Computer Hardware Engineer

523 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

IT Miro

IT Miro

Computer Scientist

513 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

205 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
I WAS JUST ON MY COMPUTER FOR 30 MINUTES WITH SOMEONE WHO
I WAS JUST ON MY COMPUTER FOR 30 MINUTES WITH SOMEONE WHO CLAIMED TO BE FROM MICROSOFT, SAYING I HAD BEEN HACKED. THEN MY PHONE DIED! WAS THIS FOR REAL/ CAN YOU HELP ME? … read more
Moses C
Moses C
Bsc
805 satisfied customers
What kind of support do you offer. Virus removal. I have
I have paid out the ass for Avast Total care and they have logged in remotely six times to remove a trogan horse virus … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I use Thunderbird v45.7.1 on an old MacBook v10.6.8, and
I use Thunderbird v45.7.1 on an old MacBook v10.6.8, and cannot figure out how to change the password ***** is saved within Thunderbird.… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I got a ransomware (locky) and all my files are encrypted.
I got a ransomware (locky) and all my files are encrypted. Should I pay for getting them back ?… read more
Jason Fenoglio
Jason Fenoglio
45 satisfied customers
In google search pages I see URLs to a development site that
In google search pages I see URLs to a development site that I do NOT want indexed on search pages. I want to delete these URL's from the google search pages. When I own the property in google webmast… read more
Chris L.
Chris L.
Support Specialist
5,822 satisfied customers
I think that I have a problem with my computer. I am
I think that I have a problem with my computer. I am enrolled in the regular ITOK service plan. I was on Facebook a few days ago, and there was a picture that you could click and see an epic battle be… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
My computer this evening is showing a blue screen with pop
My computer this evening is showing a blue screen with pop up window that says: Debug malware error 895-system 32.exe failure". What is this? I called the phone number and was some lady in India. I wa… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
513 satisfied customers
If I stop the malicious software removal tool, can I still
If I stop the malicious software removal tool, can I still remove the infected files it has already found?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Hi and thanks I am ready to renew either with Norton internet
Hi and thanks I am ready to renew either with Norton internet security or Kaspersky security 2014 series not 2013 I am wondering which system is better for protection, in all aspects and also which is… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Your comments please09/23/2013 08:15Scan of all local
Your comments please 09/23/2013 08:15 Scan of all local drives File C:\Windows\SysWOW64\Extensions\126\chrome\content\local.xul is infected by XML:AddLyrics-F [Adw] Scanning aborted Number of searched… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
How can I stop windows 7 from trying to load semantic endpoint
How can I stop windows 7 from trying to load semantic endpoint protection when it has already been removed from the computer? Every time I try a copy command, I get a window that says "please wait whi… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
Our Windows Server 2008 R2 has a VBCrypt.DS infection in two
Our Windows Server 2008 R2 has a VBCrypt.DS infection in two shared folders. The subfolders now appear as the folder name with the extension of .exe Is there a way to remove the infection and restore … read more
Jins M. N.
Jins M. N.
Computer Hardware Engineer
Diplom
523 satisfied customers
I just got a notice from microsoft security alerts say I
I just got a notice from 'microsoft security alerts' say I have three critical problems. 1. Trojan - PSW.W32 launch 2. Hack Tool.Win32/Welevate. 3.Adware Win.32.Fraud They recommend cleanding the comp… read more
Chris L.
Chris L.
Support Specialist
5,822 satisfied customers
I have an issue where I am unable to access a software program
I have an issue where I am unable to access a software program from my server via a workstation. I was told by the provider after they dialed in that there was an antivirus (McAfee) preventing the wor… read more
Justin
Justin
Network Administrator
Associate Degree
2,187 satisfied customers
how do I remove the virus type malware SNAP DO its like a toolbar
how do I remove the virus type malware SNAP DO its like a toolbar plus other things that redirect me to different sites.Its infected all my browsers ie9, mozilla and google chrome.I need to remove thi… read more
mkohler1202
mkohler1202
BS of Science
2 satisfied customers
I can't install Windows installer on my computer, it says
I can't install Windows installer on my computer, it says it's incompatible. What can I do? I am on Windows 7… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have a virus called Trojan.zeroaccess!inf, detected by N360.
I have a virus called Trojan.zeroaccess!inf, detected by N360. I've used NPE to try and raise it, but instead it has removed files which are okay and left the virus in place!… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
My computer appears to be infected with the babylon virus,
My computer appears to be infected with the babylon virus, yet McAfee does regular scans and doesn't find anything wrong. Am I missing something? BTW, my subscription is up-to-date.… read more
Frederick S.
Frederick S.
Quality Assurance Engineer, Entrepreneur
High School or GED
8,671 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x