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Michelle, Computer Support Specialist
Category: Software
Satisfied Customers: 5609
Experience:  B.Sc. Computer Science with Honors
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Flash driver needed video to play, can you get needed flash

Customer Question

flash driver needed for facebook video to play , can you get needed flash
Submitted: 1 year ago.
Category: Software
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

what browser are you using IE. Firefox or Chrome to use facebook.

Expert:  Michelle replied 1 year ago.

f you're having trouble viewing videos on your computer, try these troubleshooting tips:

  • Quit and then reopen your browser

  • Update your browser (ex: Chrome, Firefox, Internet Explorer, Safari)

  • Try a different browser

If you're using Adobe Flash Player, you can also try these tips:

  • Install the latest version of Adobe Flash Player

  • Visit Adobe Flash Player Help for assistance with video display and video playback issues

If you're still having trouble viewing or playing videos, please let us know.

Expert:  Michelle replied 1 year ago.

install it and the problem should be fixed if not let me know i can remote access and can fix the problem for you.

Customer: replied 1 year ago.
I never can get the latest flash to install. I think I usually ask my daughter who is not here
Expert:  Michelle replied 1 year ago.

i have given you the link to download and install it, incase you find problem i can remote access and fix it right in front of you we have a secure remote session which you can opt for.

Customer: replied 1 year ago.
when I get to shockwave-disabled icon to click on box at bottom that suppose to say enable, it says disabled instead in the box
Expert:  Michelle replied 1 year ago.

did you install the adobe flashplayer?

Expert:  Michelle replied 1 year ago.

Uninstall shockwave and reboot the computer after that download and install shockwave and java as well.

Expert:  Michelle replied 1 year ago.

for remote assistance let me know if you need.

Customer: replied 1 year ago.
need remote
Expert:  Michelle replied 1 year ago.

you may click on the proposed remote support and accept it so that i can send you the remote link and connect to fix it.