Software

Ask Software Development Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have a 6 year old computer. We essentially use it as a…

Customer Question
I have a 6 year...
I have a 6 year old computer. We essentially use it as a server. We all have laptops so it is rarely used - when it is, it does not do any heavy lifting. bills are paid on it, the occasional word doc and my daughter may play minecraft once in a while. The PC continually locks up. Programs stop responding, including Chrome, Office products etc. Norton is up to date.
It is running windows 7 (originally a Vista machine)
I would like some help cleaning it up so we stop running into this issue - if this is possible. If we can only do so much, should I simply be looking at a new machine? (this desktop will always get a little use - but mostly it is the hub for the house, so not sure I need that much of a machine - but don't want to buy the minimum when it does get used as a pc once in a while)
Submitted: 2 years ago.Category: Software
Show More
Show Less
Ask Your Own Software Question
Answered in 10 minutes by:
2/21/2016
Software technician: GeekGal, Software Support Specialist replied 2 years ago
GeekGal
GeekGal, Software Support Specialist
Category: Software
Satisfied Customers: 1,743
Experience: MIS degree and 15+ years Experience in IT
Verified

Hello. My name is*****'m a certified computer professional with 15 years of experience. It would be my pleasure to assist you with this. There is a very good chance that you could have some type of virus, spyware or malware that is causing it to lock up, even if you have a virus program installed. I would be happy to provide you with detailed written instructions for performing a thorough scan and clean-up on your computer, or if you prefer I can offer a secure remote connection and do this for you for at an additional charge. In order to answer your questions about whether or not you should be looking at a new machine, I will need just a bit more information. Can you tell me what type of processor the computer has, how much ram it has, and how much free space on the hard drive? If you need help finding this information, just let me know.

Ask Your Own Software Question
Customer reply replied 2 years ago
Hello Alison. My name is***** processor is an intel quad Q8200 2.33 Gig. with 8 GB of ram. It is currently using 268 GB of 1 TB. I think this is something I can do with your instructions - however, I'd like to start with - how much for you to do this for me? And do I need to stick around while you work? (typical small business owner - hundred things on the go, time vs money = best solution for me!)
Customer reply replied 2 years ago
screen saver locks up as well - took me a minute or so to get it to clear
Software technician: GeekGal, Software Support Specialist replied 2 years ago

It sounds like your hardware is more than adequate. I would definitely try cleaning it up or reinstalling the operating system if needed. I will offer an Additional Service for you if you'd like for me to login remotely and tak care of it. I will probably need to restart several times ( in safe mode) so would need your login password ***** you are not going to be available to type it in. As long as I have that I can do it without you being chained to your desk.

Ask Your Own Software Question
Software technician: GeekGal, Software Support Specialist replied 2 years ago

I have attached a pdf file with detailed instructions., If you're able to spend a bit of time on it, I'm sure that you can handle it on your own. You may want to keep a copy of this in case you want to clean up other computers in the future. If this information helps you, please kindly take a moment to rate my service. You can provide a rating by clicking on the stars and then clicking on submit. Please remember, don't rate until you are satisfied. If you need more help, please allow me to continue to work with you or allow me to "opt-out" so that other experts can assist you. Your complete satisfaction is my goal! Thank you!

Ask Your Own Software Question
Customer reply replied 2 years ago
Sorry - skipped right over the premium service offer as if it was an ad. I will try running the clean up on my own - always good to know how to do these things. I will then submit your rating or contact you to take over for me if I am not successful. You will know if I am when you see my 5 star rating - and review saying, "Yahoo! it worked!" :) Thank you Alison
Software technician: GeekGal, Software Support Specialist replied 2 years ago

You are most welcome. I'll keep an eye out for any followup questions that you may have. Have a good afternoon!

Ask Your Own Software Question
Customer reply replied 2 years ago
Hi Alison - FYI: Mcafee's stinger is no longer at the link in your file - but it is still available (your link goes to a 404 page)
Jan (I am downloading it - found it through their search)
Software technician: GeekGal, Software Support Specialist replied 2 years ago

Thank you for letting me know that. I will update my instructions. I have walked customers through the cleanup process so often that I realized it was more efficient to create a document that I can upload, but this is a reminder to me to check the links regularly. Please let me know how the process works out for you.

Ask Your Own Software Question
Customer reply replied 2 years ago
Will do - I think it's brilliant. Makes me wonder about some of the concrete questions I seem to answer on a daily basis!
Customer reply replied 2 years ago
Hi Alison,
I have tried restarting twice and can't get to the (2. In the resulting, full-screen menu , select Troubleshoot>Advanced options>Startup Settings.) - pressed shift the first time - and held it the second time all the way through. I have Windows 7 "Ultimate" if that makes a difference
Customer reply replied 2 years ago
Trying with the f8 key held during start up
Software technician: GeekGal, Software Support Specialist replied 2 years ago

There are a couple of alternate methods that we can try. The method that I provided is usually the easiest, but still, it can be a little tricky to get into safe mode. Please trey pressing F8 repeatedly as the computer is booting. If you successfully get to the advanced boot options screen, please choose to boot to SAFEMODE WITH NETWORKING. If that doesn't work, there is a third method that is a bit more complicated that you can read about here. If you do to choose this method, please remember that you will boot into safe mode until you go in and turn the option back off.

Ask Your Own Software Question
Customer reply replied 2 years ago
repeated pressing f8 worked - I am in. now the fun starts
Software technician: GeekGal, Software Support Specialist replied 2 years ago

Just let me know if you need me :).

Ask Your Own Software Question
Customer reply replied 2 years ago
done. Malwarebytes found 52 items. the others found none. The PC is still pretty sluggish. Chrome is very slow to load - 3+ minutes. searched CNN in google - also very slow. Excel spreadsheet on desktop took over a minute to load - the stopped responding for a moment. after it opened, I closed it and it took a bit to close.
The PC was left to boot up for about 5 minutes and appeared to be done when I returned before doing all this. Should I turn off system restore - or look for anything else first?
Software technician: GeekGal, Software Support Specialist replied 2 years ago

I would definitely repeat the process with system restore turned off. I woud also recommend that you go to control panel and add/remove programs an look for any programs that may need to be removed, like add-ons for weather, emoticons, etc. Additionally, you should go into Chrome, click on the 3 horizontal bars in the top right and then click on settings and extensions to disable any add-ins that aren't necessary. Defragmenting the hard drive may also help if the drive is heavily fragmented. Hopefully that will help as well.

If it's still sluggish, take a look at the Malwarebytes log and see exactly what was removed. You can then do a google search for info on how to manually remove any that are particularly insidious. Just be very careful not to download any so called system cleaners other than those I have specifically mentioned unless you check their reputation first. There are so many nasty things out there that masquerade as "helpers".

Ask Your Own Software Question
Customer reply replied 2 years ago
can you tell me how to turn off system restore? (and then back on again)?
Software technician: GeekGal, Software Support Specialist replied 2 years ago

Certainly.

  1. Open System by clicking the Start button , right-clicking Computer, and then clicking Properties.

  2. In the left pane, click System protection. If you're prompted for an administrator password ***** confirmation, type the password ***** provide confirmation.

  3. Under Protection Settings, click the disk, and then click Configure.

  4. Click Turn off system protection, click OK, and then click OK again.

When you want to turn it back on, just repeat the process and choose Turn on system configuration.

Ask Your Own Software Question
Customer reply replied 2 years ago
system protection back on before I reboot - or after?
Software technician: GeekGal, Software Support Specialist replied 2 years ago

After you reboot please.

Ask Your Own Software Question
Customer reply replied 2 years ago
great. Thanks - then I'll go through the steps above - add-ons defragging etc
Software technician: GeekGal, Software Support Specialist replied 2 years ago

You are very welcome. You will be a pro after this and can "tuneup" all of the family compputers :).

Ask Your Own Software Question
Customer reply replied 2 years ago
lol - I'll let you know how it turns out and will close off the file when it's all done. Thank you
Customer reply replied 2 years ago
ok - now how do I turn system restore back on? I am in system protection
Customer reply replied 2 years ago
I figured it out - it was just that there were two choices and I did not want to choose the wrong one. Helps to read the instructions...
Software technician: GeekGal, Software Support Specialist replied 2 years ago

Great! I was just about to post them again.

Ask Your Own Software Question
Customer reply replied 2 years ago
down to the last step - defragging. Fingers crossed
Customer reply replied 2 years ago
We were 3% fragmented. I started it anyway. It stopped at 1% - I walked away for half an hour or so. When I came back, the screen saver was frozen on. I cleared it but it was "not responding" when I got to the desktop it was still stuck at 1%. I tried to close the program - nothing for a minute or so - then it stopped.
Excel and Chrome open fairly fast - small lag.
Wondering if the PC is simply too old or windows 7? This desktop has never been a real workhorse - no big games or accounting software. The hardest work it's ever done is excel, photoshop (elements) etc. and we do not keep much in the way of photos in this one. Can't think of anything else to tell you.
Maybe it's simply time for a new one?? Unless you have any other ideas?
Customer reply replied 2 years ago
I'll check in later - off to see my newest nephew (1 day old!) I'll check to see if you have any ideas - or simply think it's time to throw in the towel on this one.
Software technician: GeekGal, Software Support Specialist replied 2 years ago

Congrats on the new nephew :). It really should be able to handle Windows 7 with ease based on the specs that you provided. There are a couple of other suggestions that I have. It wouldn't hurt to run diagnostics on the hardware, particularly the memory and the hard drive. I would suggest checking the manufacturer website to see if they have diagnostic utilities available for download. If they do not, please let me know and I will recommend something.

Ask Your Own Software Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a software technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask GeekGal Your Own Question
GeekGal
GeekGal
GeekGal, Software Support Specialist
Category: Software
Satisfied Customers: 1,743
1,743 Satisfied Customers
Experience: MIS degree and 15+ years Experience in IT

GeekGal is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

670 satisfied customers

Computer Software Support specialist for more that 10 years

Chris L.

Chris L.

Support Specialist

505 satisfied customers

Certified Software expert with over 10 years experience.

IT Miro

IT Miro

Computer Scientist

497 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Jins M. N.

Jins M. N.

Computer Hardware Engineer

463 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

Kamil Anwar

Kamil Anwar

Software Specialist

456 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

164 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
I can't connect my Dell computer to my HP printer. only
I can't connect my Dell computer to my HP printer. only blank paper appears … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
670 satisfied customers
Sorry Pearl - need to contact on-line store - not sure if
sorry Pearl - need to contact on-line store - not sure if purchase went through and dont want to pay twice! … read more
Cody
Cody
Computer Science
2,357 satisfied customers
I was asked by Microsoft to 'update now' but had something
I was asked by Microsoft to 'update now' but had something urgent to do and so lost the Microsoft instructions. Now I want to update Microsoft. How do I do that. Please. … read more
Wes
Wes
Consultant
Bachelor\u0027s Degree
372 satisfied customers
I've just made a payment from Australia with my credit card
hello I've just made a payment from Australia with my credit card and it came up with Secure Payment Page Sorry, there was a problem processing your payment: Please contact WorldPay with details of yo… read more
Wes
Wes
Consultant
Bachelor\u0027s Degree
372 satisfied customers
A couple of days ago we downloaded upgrades to our windows
A couple of days ago we downloaded upgrades to our windows 10 system and since then our Windows Live Mail, only, has been affected - the messages on incoming e-mail are received, but the end of the me… read more
Cody
Cody
Computer Science
2,357 satisfied customers
Got the something went wrong message when trying to sign in,
got the something went wrong message when trying to sign in, could us an assist, thanks … read more
Sheri
Sheri
Bachelor\u0027s Degree
562 satisfied customers
What have you done to Skype. Where is my $7.95 credit?
What have you done to Skype. Where is my $7.95 credit? … read more
Mike Taylor
Mike Taylor
43 satisfied customers
At home, I turned on the computer yesterday and allowed it
At home, I turned on the computer yesterday and allowed it to do the updates. When it was finished a message came up that my cpu was infected with pornographic malware and I needed to call Microsoft o… read more
Cody
Cody
Computer Science
2,357 satisfied customers
I subscribe to word 365 and lately a filled out a form that
I subscribe to word 365 and lately a filled out a form that took me about an hour. I clicked on save, but the page cannot be found. I tried to use another form that was already on my desktop by going … read more
Jins M. N.
Jins M. N.
Computer Hardware Engineer
Diplom
463 satisfied customers
L tried to change my security onfo for my hotmail as it was
Hi, l tried to change my security onfo for my hotmail as it was under my daughters name but, I have to wait till July 9th to get back into my e-mail. I can't wait that long. I am unable to get into my… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
I change my user name on aol and for got my yahoo pin.
i change my user name on aol and for got my yahoo pin … read more
Harry
Harry
1,882 satisfied customers
I cannot get into my phone...The Devise is locked by
I cannot get into my phone...The Devise is locked by McAfee... … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
I am sorry, it is my phone. I have been locked out of
I am sorry, it is my phone. I have been locked out of Facebook on my phone, but not my computer. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
Do i pay for the use of any accounts. For example games. I
I am not sure if i signed up for anything to be charged to or through my telstra phone account. … read more
Chris Baxter
Chris Baxter
28 satisfied customers
Missing Microsoft store on task bar and missing on start
missing Microsoft store on task bar and missing on start menu … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
928 satisfied customers
I need password reset help it was requested from Facebook an
I need password ***** help it was requested from Facebook an prizegrab.. mine is not working … read more
Harry
Harry
1,882 satisfied customers
I have had Checkers Deluxe for years. Now the Taskbar shows
I have had Checkers Deluxe for years. Now the Taskbar shows the icon but will not bring up the game. I have tried to reenter but I get the logo 'already installed'. Help … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
I need to reset gmail password but I forgot my original
I need to reset gmail password ***** I forgot my original password. I don't have a smartphone. Can you send the code to a new email address? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x