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I wasn't able to download or print my 2015 0r 2016 tax
I wasn't able to download or print my 2015 0r 2016 tax returns. I need a copy of my Turbo Tax return for 2016. Nothing I do works. My 2014 return is saved to Adobe. What happened. … read more
Chris Baxter
Chris Baxter
28 satisfied customers
I had contacted Adobe yesterday Case # ADB-624337-W4Z2. But
I had contacted Adobe yesterday Case # ***** But we got disconnected. I am having trouble completing my Federal Tax Return. Please pardon me as my memory is a little flaky. I know that last year & previous years I download the federal forms (which are PDFs) from the federal website, type my info and financial indo into them, save & print them eventually mailing my tax papers to Uncle Sam. I may be missing some of my software (?), but this year I can't even save information I have typed in them. The data just isn't saved. The image I downloaded from the fed is just as it was. I only see your Acrobat Reader DC software on my computer, but I sortof though I had another module (???). My name is ***** *****. My email Address is***@******.***. Can you help me Pearl? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,165 satisfied customers
I made a typing error when opening an account with Adobe,. I
I made a typing error when opening an account with Adobe, … read more
Mr.Med
Mr.Med
1,290 satisfied customers
I'm using AOL and inorder to open a site it tells me I can't
I'm using AOL and inorder to open a site it tells me I can't sign in for a while. This has gone on for well over 24 hours and I really need to get into Adobe. Is there another way other than thru AOL?… read more
Josh
Josh
It Support Specialist
Associate Degree
5,165 satisfied customers
I have Vista operating system, and an older version of Adobe
I have Vista operating system, and an older version of Adobe now I need to print my income taxes from Turbo and they use a form of Adobe that is not supported by my operating system. What can I do. Th… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I have Adobe Reader. Have renewed subscription recently. I
I have Adobe Reader. Have renewed subscription recently. I discovered that I couldn't print the invoice/receipt for my subscription renewal. Also, I can't print anything that is a pdf file (for exampl… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
903 satisfied customers
Recently, I can't connect with my friend via Skype
Recently, I can't connect with my friend via Skype translator. For many months no problems, but recently I get an instant message that states "Sorry we're having problems connecting. Please try your c… read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
I want to type into irs tax forms. IRS site says I must
I want to type into irs tax forms. IRS site says I must download adobe reader to do so. I have downloaded it and still can't type into the forms. Why?… read more
Jennifer French
Jennifer French
Owner
Computer Science
97 satisfied customers
I have Adobe (Acrobat Reader DC) Export PDF. Firstly, all
I have Adobe (Acrobat Reader DC) Export PDF. Firstly, all pdf files that I open (e.g., incoming e-mail attachments) automatically open in the Convert program. I don't want that. I want some pdf files … read more
Kamil Anwar
Kamil Anwar
Software Specialist
7,201 satisfied customers
I bought and registered Adobe Creative Suite CS6 on June 2,
I bought and registered Adobe Creative Suite CS6 on June 2, 2014. In meantime, I had trouble with my passwords and Adobe account which I re-did today. With my new account, I can't get into updates etc… read more
Chris Baxter
Chris Baxter
28 satisfied customers
I purchased both Lightroom 5 and Creative Suite 6 Design &
I purchased both Lightroom 5 and Creative Suite 6 Design & Web Premium Student & Teacher Editions in 2014 and Licensed to iCloud CC6 & Lightroom in September 2014. I have also downloaded Adobe Camera … read more
caraleneK
caraleneK
Service Manager
1,886 satisfied customers
I bought Adobe Pro in December 2014. It doesn't work and the
I bought Adobe Pro in December 2014. It doesn't work and the ordinary Adobe doesn't work anymore either. Can you help me get it working? Or at least get the ordinary one going again. I am getting bill… read more
Kamil Anwar
Kamil Anwar
Software Specialist
7,201 satisfied customers
My name is ***** ***** and I am paying a monthly fee of $21.24 (incl.
My name is ***** ***** and I am paying a monthly fee of $21.24 (incl. tax) to use InDesign. My PC computer hard drive crashed in late November or early December 2014. I am working on an older Mac now … read more
Expert
Expert
I have an old accounting program that runs on DOS. My
I have an old accounting program that runs on DOS. My current operation system is window XP. I need to install 2014 tax software. I update my operating system, would I be able the Dos accounting progr… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,570 satisfied customers
I updated to Adobe XI and am no longer able to open and print
I updated to Adobe XI and am no longer able to open and print pdf documents. I think I need help with settings. Thanks, Dennis ***-***-****… read more
Kamil Anwar
Kamil Anwar
Software Specialist
7,201 satisfied customers
I have been using Adobe Reader as a tool to print out tax returns
I have been using Adobe Reader as a tool to print out tax returns from Turbo Tax. This is now freezing and will not allow me to print the tax returns. The Turbo Tax uses Save as PDF using Adobe Reader… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
903 satisfied customers
Acrobat Reader X and Flash are both in my system but dont
Acrobat Reader X and Flash are both in my system but don't function well. Can't seem to view, print or load PDF files. Receive different diagnostics..."Acrobat is running, shut it down" or "need unpro… read more
John Iacono
John Iacono
Managing network engineer
Bachelor
265 satisfied customers
I recently did my IRS taxes on Turbotax. During this, Turbotax
I recently did my IRS taxes on Turbotax. During this, Turbotax instructed me to download Adobe X to print my tax return. I had Adobe 7 previously. I use on-line banking. I was able to print my monthly… read more
David L.
David L.
Bachelor's Degree
6 satisfied customers
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Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

903 satisfied customers

Computer Software Support specialist for more that 10 years

Kamil Anwar

Kamil Anwar

Software Specialist

7,201 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

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526 satisfied customers

Certified Software expert with over 10 years experience.

Jins M. N.

Jins M. N.

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523 satisfied customers

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IT Miro

IT Miro

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Steve Herrod

Steve Herrod

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Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

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205 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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