Hello and thank you for choosing JUSTANSWER.com
First of all, I'm very sorry to hear your having so much trouble.
Secondly...i would have to agree with you about the Geek Squad being a bit fraudulent. I get many complaints from customers who have used them in the past.
Im glad you came here to us at JustAnswer......we are the REAL professionals!
So, you got a Windows 16GB "dodad"? I assume you mean it is a USB flash drive that has a capacity of 16GB, and it was created and/or manufactured by Windows.
Question is ....WHY?
WHy did you get this? WHat is the intended usage for this 16GB device?
Did you order and pay for it?
And what is this thing about the 25 key numbers? What is this associated to?
If i had to guess about all this info you have listed.
I would say that you purchased this 16GB drive, with a Windows Opearting System on it already. Which MUST be accompanied with a Product Key (typically a 25 digit sequence of numbers and letters)
YOu made this purchase (for the 16GB device) to UPGRADE your computer.
Am i correct?