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I HAVE ELEMENTS 14 BUT WHEN I EDIT A PHOTO IN ON 1 PERFECT…

Customer Question
I HAVE ELEMENTS 14...
I HAVE ELEMENTS 14 BUT WHEN I EDIT A PHOTO IN ON 1 PERFECT SUITE 10 STAND-ALONE IT WILL NOT SAVE THE EDITED PHOTO TO MY ELEMENTS 14 ORGANIZER IT RETURNS TO THE FILE LOCATION ON MY COMPUTER???
Submitted: 2 years ago.Category: Software
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Answered in 23 minutes by:
2/17/2016
Software technician: Mr.Med, software engineer replied 2 years ago
Mr.Med
Mr.Med, software engineer
Category: Software
Satisfied Customers: 2,295
Experience: if you have any questions about softwares please contact me
Verified

Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,

I'm sorry about the issue, what is the extension of photos you want to edit please? (JPG, JPEG, PNG...)?

Thank you

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Customer reply replied 2 years ago
JPG
Software technician: Mr.Med, software engineer replied 2 years ago

Please change the extension to png and try to edit the photo again

hope it work

Thank you

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Customer reply replied 2 years ago
CAN YOU ALSO CONTACT ME BY PHONE SO I CAN BETTER DISCUSS THE PROBLEM. IT IS COMPLICATED
IS THERE AN EXTRA FEE FOR PHONE CONTACT???
Software technician: Mr.Med, software engineer replied 2 years ago

I'm sorry but i can't call you now, please try this :

  1. Open Folder Options by clicking the Start button , clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options.

  2. Click the View tab, and then, under Advanced settings,clear the Hide extensions for known file types check box, and then click OK.

  3. right-click on the photo you want to edit, select rename then type a name + .png (eg : cat.png)

let me know the results please

Thank you

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Customer reply replied 2 years ago
WILL DO
Software technician: Mr.Med, software engineer replied 2 years ago

Ok.

Thank you

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Customer reply replied 2 years ago
THERE IS NO FOLDER OPTIONS UNDER PERSONALIZATION
Software technician: Mr.Med, software engineer replied 2 years ago

ok can you try again using the steps in the link below

http://ccm.net/faq/28650-windows-8-1-display-file-extensions

Thanks

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Customer reply replied 2 years ago
I WANT TO END THE SESSION. I AM NOT GOING TO BE ABLE TO RESOVE THE PROBLEM BY TEXTING BACK AND FORTH. I DO NOT WANT TO SECURITY CONNECT.
Software technician: Mr.Med, software engineer replied 2 years ago

Did you tried my previous suggestion please? just change the extension to png, If the problem persists please reinstall element 14

thanks

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Customer reply replied 2 years ago
I CANNOT LOCATE WHERE TO CHANGE THE FILE FROM JPG TO PNG ????
Software technician: Mr.Med, software engineer replied 2 years ago

Please Right-click on the photo you want to edit, select rename then type a name + .png (eg : cat.png)

once ou finish, open the photo with your element program

thank you

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Software technician: Mr.Med, software engineer replied 2 years ago

Has everything worked out please? do you still need help ?

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