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SEE ATTACHED. Can't upload jpegs in Wordpress.

Customer Question
SEE ATTACHED. Can't upload jpegs in Wordpress.
Submitted: 2 years ago.Category: Software
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Answered in 36 minutes by:
2/16/2016
Software technician: Pete, Computer Expert replied 2 years ago
Pete
Pete, Computer Expert
Category: Software
Satisfied Customers: 20,616
Experience: CISCO certified computer and networking expert
Verified

Hi there,

What error message are you getting?

Can you please attach a screenshot?

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Customer reply replied 2 years ago
Pic attached. Thanks.
Customer reply replied 2 years ago
Pete, What's the word? I did send you the file;. Thanks.
Software technician: Pete, Computer Expert replied 2 years ago

Hi again!

Sorry for the delay, I didn't get a notification that you replied until now.

How big are these jpeg images? Not in terms of filesize, but their actual image resolution?

Large images require more memory to process. Are these images particularly large?

Is there anything else unusual about them? Are they black and white?

If they are very large images, try resizing them and then try uploading again....

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Customer reply replied 2 years ago
No. Simple, regular pics. Should not be an issue at all. Nothing is uploading
Software technician: Pete, Computer Expert replied 2 years ago

Ok, let me see if another expert has any further ideas on this...

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Software technician: Mr.Med, software engineer replied 2 years ago
Mr.Med
Mr.Med, software engineer
Category: Software
Satisfied Customers: 2,295
Experience: if you have any questions about softwares please contact me
Verified

Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,

I'm sorry about the issue, can you change the extension of your image to .png and try again.

If the the problem still occurs try to Deactivate all plugins and upload again.

let me know the results please

Thank you

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Software technician: Mr.Med, software engineer replied 2 years ago

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