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Mr.Med, software engineer
Category: Software
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Experience:  if you have any questions about softwares please contact me
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SEE ATTACHED. Can't upload jpegs in Wordpress.

Customer Question

SEE ATTACHED. Can't upload jpegs in Wordpress.
Submitted: 1 year ago.
Category: Software
Expert:  Pete replied 1 year ago.

Hi there,

What error message are you getting?

Can you please attach a screenshot?

Customer: replied 1 year ago.
Pic attached. Thanks.
Customer: replied 1 year ago.
Pete, What's the word? I did send you the file;. Thanks.
Expert:  Pete replied 1 year ago.

Hi again!

Sorry for the delay, I didn't get a notification that you replied until now.

How big are these jpeg images? Not in terms of filesize, but their actual image resolution?

Large images require more memory to process. Are these images particularly large?

Is there anything else unusual about them? Are they black and white?

If they are very large images, try resizing them and then try uploading again....

Customer: replied 1 year ago.
No. Simple, regular pics. Should not be an issue at all. Nothing is uploading
Expert:  Pete replied 1 year ago.

Ok, let me see if another expert has any further ideas on this...

Expert:  Mr.Med replied 1 year ago.

Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,

I'm sorry about the issue, can you change the extension of your image to .png and try again.

If the the problem still occurs try to Deactivate all plugins and upload again.

let me know the results please

Thank you

Expert:  Mr.Med replied 1 year ago.

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