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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 637
Experience:  Computer Software Support specialist for more that 10 years
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On Monday, I purchased the Adobe DC upgrade. I had the Adobe

Customer Question

Hi,
On Monday, I purchased the Adobe DC upgrade. I had the Adobe Acrobat X Pro. It doesn't work. The install seems to go OK but when I try to combine files it says that an explained error has occurred.
Submitted: 1 year ago.
Category: Software
Expert:  Jess M. replied 1 year ago.

Hi Marge, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using Windows XP, Vista, 7, 8 or 10?

Also, is the problem only happening when you merge or combines files?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess