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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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I have download some MP3. Many transfer into my iTunes. Some

Customer Question

I have download some MP3. Many transfer into my iTunes. Some won't. They just make the top banner turn gray in iTunes they show they are MP3 format. What can I do convert them somehow??
Submitted: 1 year ago.
Category: Software
Expert:  Dustin replied 1 year ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

Itunes may need a repair. Or, it may not like the way the mp3 files are encoded. As Mp3 is a very general term for a type of file that can be encoded in many different ways.

It may be best if I connect to your mac from here, so I can try and fix the issue directly on screen. And once I have figured out what the issue was.. I can then make sure you know exactly how to fix this should it happen again.

Im sending that offer to you now, once accepted or rejected we can continue.

Dustin S.