How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 602
Experience:  Computer Software Support specialist for more that 10 years
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I forgot my password and the nt password is not working.

Customer Question

I forgot my password ***** the hint password ***** ***** working. Right now I am using my guest account. How can I reset my password ***** get back into my account?
Submitted: 1 year ago.
Category: Software
Expert:  Byron replied 1 year ago.

Hi Wendy. My name is***** you for your question and the opportunity to assist.

On Windows 7 the only way to get back in is to create a third-party password ***** disk. (free software)

You'll need a Windows computer connected to the internet and a flash drive or blank

CD or DVD disk to do this. Is that available?

Customer: replied 1 year ago.
Ok, I have a SanDisk flash drive and as far as internet do I disconnect it from my modem or linksys?
Expert:  Byron replied 1 year ago.

You'll need to download from here:

the file down toward the bottom of the page first.

Expert:  Byron replied 1 year ago.

Hi Wendy. Were you able to get that downloaded? Let me know. I can connect to your computer and set this all up for you

if you'd like?

Related Software Questions