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I am trying to upgrade my other computer to Windows 10, the…

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I am trying to upgrade...
I am trying to upgrade my other computer to Windows 10, the User Account Control box says to type in an administrative password ***** 1) there is no place to type it and 2) I have no idea what it is.
Submitted: 2 years ago.Category: Software
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Answered in 4 minutes by:
2/2/2016
Software technician: GeekGal, Software Support Specialist replied 2 years ago
GeekGal
GeekGal, Software Support Specialist
Category: Software
Satisfied Customers: 1,830
Experience: MIS degree and 15+ years Experience in IT
Verified

My name is*****'m a certified computer professional with 15 years of experience. It would be my pleasure to assist you with this.

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Software technician: GeekGal, Software Support Specialist replied 2 years ago

The password ***** it is asking for is the password ***** you use to login to your computer, assuming that you are an administrator. We can try to turn User Account control off for the purposes of updating the computer if you would like. Here are the steps to follow:

  • How to Turn User Account Control On/Off in Windows 8

Here's how to turn User Account Control (UAC) on or off in Windows 8:

  1. Press Windows Key+X on your keyboard to display the Tools Menu and select Control Panel. Or, right-click the lower left corner of your monitor to display the Tools Menu and select Control Panel.
  2. Type UAC in the search field in the upper right corner of the window.
  3. Click Change User Account Control settings in the search results.
  4. Then do one of the following:
    • To turn UAC off, drag the slider down to Never notify, and click OK.
    • To turn UAC on, drag the slider up to the desired level of security, and click OK.
  5. You may be prompted to confirm your selection or enter an administrator password.
  6. Reboot your computer for the change to take effect

Please try this and let me know how it goes. If it solves your problem, kindly take a moment to rate my service. You can provide a rating by clicking on the stars and then clicking on submit. If you need more help, please let me know so we can continue to work together. Your complete satisfaction is my goal! Thank you!

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Customer reply replied 2 years ago
This did not solve my question...there is no place to type in the admin password!
Software technician: GeekGal, Software Support Specialist replied 2 years ago

I'm sorry to hear that. i will open up your question to other experts so that someone else can try to help. Have a great day!

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Software technician: Michelle, Computer Support Specialist replied 2 years ago
Michelle
Michelle, Computer Support Specialist
Category: Software
Satisfied Customers: 6,068
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry to know that you are facing problem with windows 10 upgrade.

Let me know on which screen you are in right now or you can click a photo of the screen and post it here let me analyze the screen.

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Customer reply replied 2 years ago
Thank you...it is not this computer, the box I get is the blue User Account Control Box...it says "to continue type an administrative password ***** click yes"...the only problem is there is no place to type it!
Customer reply replied 2 years ago
The other tech gave me the whole list of instructions to disable or change the password, but if there is no place to put in the password ***** how can I disable it?
Software technician: Michelle, Computer Support Specialist replied 2 years ago

not a problem, as its the other computer can you click a picture and post it here let me see the screen then i can suggest you further steps to follow.

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Customer reply replied 2 years ago
I shot a photo with my phone...I'm emailing it to myself...
Software technician: Michelle, Computer Support Specialist replied 2 years ago

open the email on this computer and save the file on this comp use the paper clip icon on this chat box to past it here.

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Customer reply replied 2 years ago
It won't let me save just the photo...it's a jpg, I'm not sure why it's not saving...
working on it...
Software technician: Michelle, Computer Support Specialist replied 2 years ago

take your time.

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Customer reply replied 2 years ago
https://dl-mail.ymail.com/ws/download/mailboxes/@.id==VjJ-7azi9A8h93LUXA2B4bo6d07EyliHVobdkomlZAAnpqvgJ4R4TukzIspTKYfJe3k5GH4nkLovJSeSm65J69qU1w/messages/@.id==AGkaDUwABrjEVrDjYQBSCIsr0Tw/content/parts/@.id==2/raw?appid=YahooMailNeo&ymreqid=a3cc9d7e-7c15-13da-0187-2b0002010000&token=i7J6C9Q4g-pzdF_2_kPhAYUbJS6KonjnTMf2z1TxsDybk13EpIG4_XOtaDVi97zB_tmbZU_QP6bd5QzJLzvu9w
Customer reply replied 2 years ago
I hopefully just sent you the link to the photo...I've never had so much difficulty copying and pasting a photo...I apologize
Software technician: Michelle, Computer Support Specialist replied 2 years ago

didnt work you can upload the picture on the link given below and let me know the download link

http://www.filedropper.com/

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Software technician: Michelle, Computer Support Specialist replied 2 years ago
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Software technician: Michelle, Computer Support Specialist replied 2 years ago

This is user access control screen press the yes button.

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Software technician: Michelle, Computer Support Specialist replied 2 years ago

take the mouse on top of yes it will get clicked once you click on it.

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Customer reply replied 2 years ago
It's not highlighted...I can press until tomorrow but nothing will happen.
Customer reply replied 2 years ago
Only the "no" button is highlighted and I can click on that. but the "yes" button is dim, un-highlighted, and all the clicking and pressing in the world does not change it.
Software technician: Michelle, Computer Support Specialist replied 2 years ago

press the tab key on the keyboard and see if it gets highlighted.

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Customer reply replied 2 years ago
tab key only highlights only "show details" and "no" buttons
Software technician: Michelle, Computer Support Specialist replied 2 years ago

not a problem press and hold down the power button on the computer for 10 seconds it will shut down and then you check if there is any external device connected to the computer if yes unplug it and wait for 2 mins and power it back on.

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Customer reply replied 2 years ago
Ok, powered it off; no external devices connected to it. I'll get back to you in 2 minutes
Software technician: Michelle, Computer Support Specialist replied 2 years ago

sure.

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Customer reply replied 2 years ago
Turned computer back on, went back to user controls, same box, same un-highlighted "yes" button...sigh.
Software technician: Michelle, Computer Support Specialist replied 2 years ago

user access control comes up when you are not logged in as an administrator however reboot and let me know on which screen does it come up. Do you have to select the windows update manually or let me know what screen it comes up with.

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Customer reply replied 2 years ago
It comes up when we want to upgrade the computer to Windows 10, and it comes up with we want to add or remove programs, any time we want to make any kind of change to the computer.
Software technician: Michelle, Computer Support Specialist replied 2 years ago

what is the original windows os it has windows 7 or 8.

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Customer reply replied 2 years ago
Windows 8
Software technician: Michelle, Computer Support Specialist replied 2 years ago

how many user accounts you have on the windows 8 login?

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Customer reply replied 2 years ago
On that computer? Just 1
Software technician: Michelle, Computer Support Specialist replied 2 years ago

create a new user account and assign administrator rights and then you login to the account after that you run the windows 10 update manually.

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Customer reply replied 2 years ago
Ummm...how do I create a new user account?
Software technician: Michelle, Computer Support Specialist replied 2 years ago

click on the search box type in user account you will see the icon click on it and then proceed further.

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Customer reply replied 2 years ago
I went to user accounts...my only options there appear to be change your account type and manage another account...both of those take me to that same user account box I sent you where I cannot put in a password
Software technician: Michelle, Computer Support Specialist replied 2 years ago

you must have the option to create an account if you are the admin to the windows 7 computer.

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Customer reply replied 2 years ago
typed in user accounts where you said, all the options require a password, but there is no place to type it
Software technician: Michelle, Computer Support Specialist replied 2 years ago

did you try to scroll down the page.

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Customer reply replied 2 years ago
But this is Windows 8...I am the administrator but there is no place to put the password!!
Customer reply replied 2 years ago
nowhere to scroll...it just gives me the options at the top of the page
Software technician: Michelle, Computer Support Specialist replied 2 years ago

on which screen are you right now where you do not get a password ***** enter can you take a picture and post it here.

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Customer reply replied 2 years ago
It's the same photo I sent you a while ago. The very same.
Customer reply replied 2 years ago
It asks for a password ***** does not give me a place to put it. No matter what I do on that computer I get that box.
Software technician: Michelle, Computer Support Specialist replied 2 years ago

user access control?

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Software technician: Michelle, Computer Support Specialist replied 2 years ago

can you login to normal windows 8

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Software technician: Michelle, Computer Support Specialist replied 2 years ago

once you are in windows screen let me know

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Customer reply replied 2 years ago
Ok...I'm in Firefox home screen
Software technician: Michelle, Computer Support Specialist replied 2 years ago

i can take a look using remote access. Remote support is an additional service however to check the depth of the problem i will not charge and incase it requires more time and more troubleshooting steps then i can send you the additional service proposal.

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Customer reply replied 2 years ago
sure...
Software technician: Michelle, Computer Support Specialist replied 2 years ago

click here for remote assistance

How Remote Desktop Works

  1. Agree to the Remote Desktop Legal Disclaimer below.
  2. The Remote Desktop client file will automatically download to your computer.
  3. Open the Remote Desktop client file on your computer and you will be connected to a session with your Expert.
  4. After agreeing to the Remote Desktop Legal Disclaimer, you can always download the client again if need be.
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Customer reply replied 2 years ago
I agree but it is not this computer. How do we do that?
Software technician: Michelle, Computer Support Specialist replied 2 years ago

open the link on the problem computer when you are on the desktop screen open justanswer email and then the link.

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Customer reply replied 2 years ago
I downloaded it but am not sure how to open it...I am now on the problem computer
Software technician: Michelle, Computer Support Specialist replied 2 years ago

are you getting my message on the remote screen?

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Customer reply replied 2 years ago
No, I see where you are typing but then there is no message
Software technician: Michelle, Computer Support Specialist replied 2 years ago

you have installed and given me the teamviewer number all you have to do is do not decline click on trustworthy.

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Customer reply replied 2 years ago
I downloaded teamviewer, the id is 167 528 711 and the password ***** *****
Software technician: Michelle, Computer Support Specialist replied 2 years ago

allow the connection on teamviewer screen.

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Customer reply replied 2 years ago
did that
Software technician: Michelle, Computer Support Specialist replied 2 years ago

do you get a prompt now to allow access?

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Customer reply replied 2 years ago
how did you override the password *****?
Customer reply replied 2 years ago
should we restart the download, since it's taking so long?
Software technician: Michelle, Computer Support Specialist replied 2 years ago

michelleclive: are you getting my message on the remote screen?
michelleclive: open firefox and then open www.teamviewer.com and install it.
michelleclive: let me know the id and the password ***** teamviewer i will try to connect alternate remote tool.
michelleclive: http://www.teamviewer.com/hi/
michelleclive: grand the permission if you get one on your screen
michelleclive: are you there?
Guest: yes
Guest: allow control is on
michelleclive: let me check again
michelleclive: allow the connection now
michelleclive: do you get a prompt now to allow access?
michelleclive: now follow the upgrade steps on your screen and let it upgrade to windows 10
Guest: what did you do? I was working on my own computer...
michelleclive: running the upgrade to windows 10 and its downloading now
michelleclive: follow the onscreen steps to upgreade and let me know if you find any problem.
Guest: not seeing your messages
michelleclive: This will take time
Guest: ok
Guest: should it be taking this long?
Guest: did not see your response...
Guest: Are you still in control of this computer?
Guest: I suppose when I see you are writing something that means yes, even though I cannot see your responses
Guest: should we restart the download?
michelleclive: no please do not do that it can crash windows
michelleclive: let it take time this is a long process it might take an hour or may be 2 depening upon the download speed you have.

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Software technician: Michelle, Computer Support Specialist replied 2 years ago

Guest: Oh! I saw your message! Thanks! I'll let it ride, then. as they say. Thank you!
michelleclive: Thanks

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Software technician: Michelle, Computer Support Specialist replied 2 years ago

michelleclive: still downloading please let it complete and then you can follow the on screen steps to upgrade.
michelleclive: let me know if you find any problem after download.

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Customer reply replied 2 years ago
Good morning. The computer has been "downloading" Windows 10 all night, still not complete. Also - the issue I originally paid for has not been resolved...I still get the box saying we need a password, with no place to put it. I seriously do not have time to mess with this today...If it is an unresolvable issue please refund my $36, and I'll look elsewhere for assistance. Thank you.
Software technician: Michelle, Computer Support Specialist replied 2 years ago

You may give it a once more try as this does not take this long to upgrade.

Push and hold down the power button on the computer for 20 seconds it will shut down the computer let it sit for 3 mins and then power it back on it should continue to download and finish the update and should not take more than 30 mins.

Let me know how it goes.

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Customer reply replied 2 years ago
Will do. I'll let you know. Thanks.
Software technician: Michelle, Computer Support Specialist replied 2 years ago

alright.

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Customer reply replied 2 years ago
I restarted the computer but the update download has disappeared and I cannot access anything without the password, and again there is no place to put it. I'm so sorry.
Software technician: Michelle, Computer Support Specialist replied 2 years ago

use the tab key and see if it jumps to the password ***** or not. Is is windows 7 or its on the windows 10 screen.

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Customer reply replied 2 years ago
Still Windows 8, tab doesn't work...same as yesterday, yes button won't highlight
Software technician: Michelle, Computer Support Specialist replied 2 years ago

do you have a backup of your data on an external drive.

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Customer reply replied 2 years ago
no...not that much on this computer.
Software technician: Michelle, Computer Support Specialist replied 2 years ago

as per the troubleshooting it seems that the problem is with windows 8 internal files which is preventing us to run the update.

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Customer reply replied 2 years ago
what is the solution? Is there one?
Customer reply replied 2 years ago
Is that also preventing the update box from showing a place to put the password?
Software technician: Michelle, Computer Support Specialist replied 2 years ago

yes there is a solution which we can work on. Backup your data on an external drive and then we would perform a factory reset after we get a new copy of windows then we can run the windows 10 update without fail.

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Customer reply replied 2 years ago
I would have to go out and purchase an external hard drive. I could probably do that this afternoon after lunch. I'll get back to you then, if that is ok...
Customer reply replied 2 years ago
What happens if it won't let me do a back up because of the whole password *****?
Software technician: Michelle, Computer Support Specialist replied 2 years ago

we will try to be on the safe mode and then try i can try remote access and will see what password ***** ***** into prompt.

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Customer reply replied 2 years ago
Ok. I'll get back to you this afternoon. Thank you!
Software technician: Michelle, Computer Support Specialist replied 2 years ago

can you make it in the evening your time if that is fine.

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Customer reply replied 2 years ago
Where are you? What time zone? We're central...it's nearly 9:15 AM right now
Software technician: Michelle, Computer Support Specialist replied 2 years ago

its 2:15 Am my time.

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Customer reply replied 2 years ago
Wednesday or Thursday? Oh my goodness. Go home, go to bed! You're either 16 hours ahead of me or 7 hours behind...
Software technician: Michelle, Computer Support Specialist replied 2 years ago

mine will be wednesday and yours will be thursday

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Software technician: Michelle, Computer Support Specialist replied 2 years ago

Its 16 hrs

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Customer reply replied 2 years ago
No matter. I'll see if you're available later this afternoon. Thanks!
Software technician: Michelle, Computer Support Specialist replied 2 years ago

Thanks.

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Customer reply replied 2 years ago
Good morning! I did not have time to speak with you the past two days, we were busy with work. I am wondering if you can still do the factory reset - I tried to do it myself but of course the computer asked for the password ***** no place to put it...
Customer reply replied 2 years ago
I purchased the external hard drive and have transferred all necessary files to it.
Software technician: Michelle, Computer Support Specialist replied 2 years ago

Hi, apologise for the delay in response but there is a 12 hrs plus difference in our time zones

let me know the make and model of your computer and i will list down the steps for a factory reset as well as steps for windows 10 manual upgrade which you can try

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Customer reply replied 2 years ago
Good evening. Thank you for all your help, I was able to do the factory reset myself, and installed Windows 10. The password ***** was resolved . Thank you very much!
Software technician: Michelle, Computer Support Specialist replied 2 years ago

you are welcome

let me know if you have any questions

I hope I've provided the information you were seeking. If you have any question feel free to ask. Please provide a rating by clicking on the stars on top right of the page and hit submit. . Thank you.

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Software technician: Michelle, Computer Support Specialist replied 2 years ago

Thanks for choosing Just Answer

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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